Amaretto Breedables Customer Connection

Happy Monday everyone!! A lot can happen in Second Life that we have no control over… from duplicates, to missing animals, to missing food or consumables. We at Amaretto do our best to address these issues and help resolve the issues for you so you can get back to breeding as soon as possible. There are times however, where the issues is out of Amaretto’d hands and we will have to refer you to Linden Labs. So for my Customer Connection today I wanted to give an in depth look into the Support System and filing a support ticket. Below I will tell you step by step how to register for the support system and file a support ticket…

You need to visit the Amaretto Support desk at:  http://support.amarettobreedables.com

Once you get there, have a look at the  ticket guidelines. These guidelines can answer many of your questions regarding tickets and will help ensure the ticket process goes smoothly.

Next, If you are not yet registered for the support system, you will need to do so. It is really a fairly simple process. You will want to click on the register button located on the left hand side.

PLEASE NOTE!

*The Social Network and the Support System have separate log in areas! You must register separately at each website to use them both*

Once you get to the registration page you will need to provide the required information

Your Full Name (It is best if you use your FULL Second Life name)

Your Email

Create a New Password

Confirm Your New Password

You will also need to verify your registration by entering a Captcha

Then click SIGN UP to complete your registration!

Once registered and signed in you will next click on the SUBMIT A TICKET BUTTON

Next you will choose the department that best suits your issue or problem and hit the next button

After you select the appropriate department hit the next button you will now be on the page where you will put in the information about your issue.

You can leave the priority level at normal

Put in your FULL SecondLife name not your display name

Put the subject of your ticket such as “missing Horse” Or “did not get horse food”

In the large box you will give all the detailed information about your issue or problem. The more specific you are and the more information you provide, the better.

Once you have finished putting all the information, click the SUBMIT button.

Emails are usually sent when a response is posted in your support ticket.

You can also check the status of your ticket by logging in to the support system and viewing your ticket.

That’s it!! You did it! You just filed a support ticket for your issue!! An Amaretto Customer Service Representative (CSR) will be responding in your ticket with further information or instructions about completing your support ticket. Please note, our CSRs will not contact you in world. All communication must be done through the ticket system. If information is requested, please provide it in the ticket itself. Please do not message or send a notecard to the CSR. The CSRs are very busy and may miss or overlook the message or notecard and this could  delay the completion of your support ticket. Tickets can take 48-72 hours to get a response from a CSR. Please be patient with us, especially at peak times such as updates or when new Amaretto products are released!

Here are a few tips and tricks that can help out when filing a supoort ticket with Amaretto…

~ If the CSR ask you for a slurl, make sure they are on your allowed list and paste the slurl to the breedable your having a issue.

You can get a slurl by going there in world and opening the map and choosing the copy slurl option. This copies your ordinates in world and now you will be able to post them. A slurl will look like this:

http://maps.secondlife.com/secondlife/Amaretto%20Ranch%20Horses/57/155/22

~ If the CSR asks you to please send your breedable in world with your full SL name and Amaretto Ticket number. Thank you.

This means you make a folder in your inventory name your folder just as the CSR asked you.

Example: Jaymee Caproni JPM-222-22395

This ensures that your breedable will not get lost in a inventory and will be easily matched with your ticket. If you do not do this our CSRS can not be responsible for random objects being sent to them. If your breedable is not in a folder it will be sent back to you!!!! (if we can find out who it belongs too)

~Make sure that you are sending the breedable to the correct CSR. Don’t assume it will be the same one who did your last ticket. Read your responses carefully and send to the proper CSR.

~ Always include your full SL name!
~ Include any transaction in reference to not delivered items or even duplicated breedables that you recently purchased!
~ Always be respectful to the Amaretto Staff they will help you in any way they can.
~ Be sure to include enough information such as UUID’s, Parents information if having a bundle issue, or names of a missing horse.
~ YOU MUST CHECK YOUR TICKET FOR A RESPONSE!! (if you do not respond in 3 days we will close your ticket)

~ Please understand if you are not showing as owner of a breedable on our servers we can not return it to you. (That means no tickets for friends, family, or partners) You wouldn’t want us to send your horse to someone else!

I hope this has helped clear up any questions or concerns about filing a support ticket with Amaretto!!

Happy breeding! Until next time…

Happy Friday Everyone !! Hope everyone is having a good breeding day !!

This week I had the pleasure of interviewing Athena DarkThorn-Melendez, she is in the group so when you see her give her a big hello !

Please tell the community a little about yourself. Where you are from and what brought you to Second Life?
I am from the Us and what brought me to Second life was to make new friends and stay connected to the family I had on here.

Which Amaretto Breedables do you own?
Horses and K9’s

How did you get started in breedables?
I got started in Breedables when I met my husband Jeff Melendez and seen my first Horse I was hooked from that day on.

Do you own other breedables besides Amaretto?
Nope Amaretto is the only Breedable I will ever own while in second life.

What special projects are you working on right now with your Amaretto Horses? Snowflake and Mom’s day Horse’s also have a Zodiac horse I just started working on and a few others tossed in the mix

What special projects are you working on right now with your Amaretto K-9s?
I have a few projects I am working on with the K9’s I have 1 set of White Snow Wolf’s one has the sunrise in the coat then I have 2 pairs of Harlequin Great Dane’s my Royal Fawn Chihuahua’s and a few others in the mix

What special projects are you working on right now with your Amaretto Barnyard Birds?
not into the birds yet give me time I will be
What is your favorite Amaretto Breedable ?
Its a toss up between my Horses and K9’s but if I had to pick it would be the K9’s

What are some other things that you enjoy doing in Second Life when you’re not taking care of your breedables?
I enjoy Hosting When not hosting I am spending time at Auctions E&S is one of my Favorite Auction houses in Second life my other Favorite place to go to auctions is Operation K9.

There you go !!! Thank you Athena !! Great interview !!

I am including some pictures of Athena special breedables.

Until next week Happy Breeding !!!

Happy Thursday!! It was great to see you all at the Community Meeting yesterday and it’s always fun to hear all of your wonderful suggestions.  This week my Spotlight is going to be a FAST one because ……

R is for …………………… Racing!!

That’s right you can race your Amaretto horses or train them just for fun to increase their speed and stamina traits.  Remember your horse must have the racing traits first before you can train them.  Now let me include all the pertinent information you’ll need to begin training or racing your horses.

~~~~~THE HUD~~~~~

1.) Can only connect one horse at a time to the hud.
2.) Can only wear one hud at a time.

~~~~~THE STATS~~~~~

ONLY NEW STARTERS WILL CARRY THE HIDDEN RACING TRAIT TO PASS ON TO NEWER GENERATIONS. (Is not breed or coat dependent).

***SPEED***

Speed = The Sprinting speed of a horse.

Speed is ranked using the following Class system:

S = 3x Avie Run Speed (ARS) {Highest Possible Class} 50 minutes of training time
A = 2.5x ARS 45 minutes of training time
B = 2x ARS 40 minutes of training time
C = 1.5x ARS 35 minutes of training time
D = ARS {Lowest Possible Class}30 minutes of training time

Class D is where horses start
Classes S,A,B,C, and D are trainable and passable

***STAMINA***

Stamina = The amount of time a horse can sprint without recharging

Stamina is ranked using the following Class system:

S = 50s of sprinting and 50 minutes of training time
A = 45s of sprinting and 45 minutes of training time
B = 40s of sprinting and 40 minutes of training time
C = 35s of sprinting and 35 minutes of training time
D = 30s of sprinting and 30 minutes of training time

Class D is where horses start
Classes S,A,B,C, and D are trainable and passable

***XP***

XP is gained through training your horse in a given field (speed or stamina) to move from one class to the next you must train from 0% to 100% in the current Class of that field.

XP Gains as follows:
Class D gains XP @ .5% per minute of training
Class C gains XP @ .4% per minute of training
Class B Gains XP @ .3% per minute of training
Class A Gains XP @ .1% per minute of training

Class D is where horses start
Classes S,A,B,C, and D are trainable and passable

***BREEDING***

Offspring of horses with the racing trait have a chance to receive the racing trait of their parents.

The Racing traits come from breeding “Starter Coats” together or one starter with any other horse.

Please note that the Racing trait CAN be passed on.

When the Racing traits pass they can pass as the same class, one class higher, one class lower or even two class’s lowers.

Remember riding your horses boosts not only their happiness but yours as well!

If you need a place to race or train your horses you are always welcome to use the Amaretto Racetrack at Boomtown. This slurl will take you to the racetrack all you need to bring are your horses and your friends and there will be fun had by all!

http://maps.secondlife.com/secondlife/Amaretto%20Ranch%20Boomtown/133/108/2489

Until next time Happy Breeding!!

Hey everyone hope your enjoying your hump day! I have some more exciting news for everyone!!

I want to personally invite you to Amaretto’s Jamboree and Auction!

This will be a whole week a fun activities and events on the Amaretto sim, we will have live events, prizes, and lots of fun! We will end the Jamboree with a live auction here is the list of items we will be auctioning!

Create your own Horse Coat
Create your own Horse Eye
Create your own Horse Branding
Horse OOAK Seven Heavenly Virtues – TBA
Horse OOAK Seven Deadly Sins – TBA
25 Pack of Forever Foals

Create your own K-9 Coat
Create your own K-9 Eye
Create your own K-9 Collar
K-9 OOAK Seven Heavenly Virtues– TBA
K-9 OOAK Seven Deadly Sins – TBA
25 Pack of Pertual Puppy’s

Create your own Barnyard Bird Breed
Create your own Barnyard Bird Eye
Create your own Barnyard Bird Leg
BYB OOAK Seven Heavenly Virtues – TBA
BYB OOAK Seven Deadly Sins – TBA
25 Pack of Beloved Birds

The OOAKs will be announced once we get closer to the Jamboree!
I know that a lot of people want to know why Amaretto wont raffle these items off vs auctioning. As much as we would like to raffle to give everyone a chance we can not do so. After talking with a linden and reviewing TOS here is why Amaretto can not raffle these items:

Linden Labs Policy:

It is a violation of this policy to wager in games in the Second Life® environment operated on Linden Lab servers if such games:
********Rely on chance or random number generation to determine a winner,
OR
Rely on the outcome of real-life organized sporting events,
AND provide a payout in
Linden Dollars (L$)
OR
Any real-world currency or *********thing of value.
*********= why we can not
http://wiki.secondlife.com/wiki/Linden_Lab_Official:Policy_Regarding_Wagering_in_Second_Life

We hope that you will still participate in the Jamboree its sure to be a lot of fun!!!!

Hello everyone! I am so glad and excited to get to talk to you guys today!
Lets all waves goodbye to Crazed Horses, K-9s, and Barnyard Birds! Its been colorful and fun but its time for something new!

So whats next? Well thats why im excited! I get to announce to you the news!
Introducing to you Looney Legs and Batty Bosoms!!!!

Looney Legs will be for the Horses and the K-9s! This will be a new trait! However this will not stack with socks or hoof, and paw warmers and paw polish.

Starting on the 1st of the month Amaretto will announce what you must breed together to get that months Looney Legs!

Starting on June 1st until June 30th anytime you breed ANY horses with a Ladybug Branding you will have a chance at getting Looney Leg Ladybug! What will it look like? Well that I can’t tell you so be sure to get your ladybug brandings together and breeding to find out!

Remember it DOES NOT matter which breed horse it is as long as it has a Ladybug Branding!
For the K-9 lovers out there you get a new Looney Leg too!!
Starting on June 1st until June 30th anytime you breed ANY Cherry noses together you will get a chance at a Looney Leg Cherry!!

There are no other requirements other than both K-9s must have a Cherry Nose!

Now this is where Amaretto gets a little Batty! Introducing to you the brand new hot off the presses trait Batty Bosom!!
Starting June 1st until June 30th any 2 Barnyard Birds breed together with Cuprite legs give you a chance at Batty Bosom Cherry!

Remember it DOES NOT matter what breed the 2 Barnyard Birds are as long as they both have Cuprite legs!

The last Crazed will end on June 4th at midnight! The Looney Legs and Batty Bosoms will start June 1st at 12:01!!!
So spread the word Amaretto has gone Looney and Batty!!!

Howdy Amaretto Community and Happy Sunday!! Today I wanted to introduce you to the Crazed Falabellas! They are so beautiful! Starting on May 5, 2016 to June 4, 2016 if you breed ANY Falabella together you have a chance at getting a Crazed Falabella, if you breed ANY Moonlight Carousel K-9 together you have a chance at getting a Crazed Moonlight Carousel, and if you breed ANY Campine Birds together you have a chance at getting a Crazed Campine!  Take a look at these beauties below!!

Happy Crazed Breeding! Until next time……..

Happy Friday Everyone !! Hope everyone is having a good breeding day !!

This week I had the pleasure of interviewing AmneZiaStrand, he is in the Amaretto Groups so when you see him give him a big hello !!

Please tell the community a little about yourself. Where you are from and what brought you to Second Life?
I’m a 33 year old father of 2 daughters. A bit of a perfectionist. I reside in the dull state of Massachusetts. I in truth don’t even recall how i ever came about SL. It may of been because of an Ex girlfriend. The username isn’t coincidental. I had a runin with a Cancer scare which led to me being off for about 7 months. The medicine they had me on did some dire and drastic damage to my memory and it’s been impaired since. O.o But enough of that! I’m very passionate. Most tend to see me as hard headed, and hard hitting. But i’m just obligated to never sugarcoat and stand ground and fight no matter the circumstances! Huge sucker for Crows. The bird is just so utterly interesting, articulate, elusive and beautiful. I’m so off topic, I tend to drift from one subject to another, but that’s enough of that!

Which Amaretto Breedables do you own?
Amaretto Horses, Chickens, and dogs.

How did you get started in breedables? I began rather spontaneously. I was randomly tp’d to an Auction house, i found myself browsing curiously, listening, absorbing the atmosphere. It was very enriching an enticing.

Do you own other breedables besides Amaretto?
Nope. don’t really cater or show interest in much of anything other then Amaretto.

What special projects are you working on right now with your Amaretto Horses?
Clean Zodiacs, Full Sib zodiacs, Full Sib Entities. So I’m looking to replenish Coats in the Dazzle and Zodiac, possible Albino.

What special projects are you working on right now with your Amaretto K-9s?
I’m in the process of arranging a theme or two. Nothing special, not just yet that is. still learning about the Dogs, and birds
.
What special projects are you working on right now with your Amaretto Barnyard Birds?
I’m primarily focusing on stocking up graduate traits and storing them when they become scarce.

What is your favorite Amaretto Breedable ?
The Horses would be. I have a few specific coats, an eyes. I mean who doesn’t? I love the Fierce Mist eye. 🙂

What are some other things that you enjoy doing in Second Life when you’re not taking care of your breedables?
I very much enjoy staying close to the world of Amaretto, as cliche as that sounds.Though i do find myself an admirer and sucker for captivating sims just to unwind from stress,

Thank you AmneZiaStrand for letting me interview you for this week Amaretto Connection !
I am including some pictures of Ammes special Amaretto Breedables !

Until nest week Happy Breeding !!!

Happy Thursday!!! This has been a great week!! Watching everyone discover the surprises hiding in the Mother’s Day Editions has been a blast!! And of course the surprises were fabulous! Now it is time for us to move along in our journey through the Amaretto Alphabet!

Q is for ………………….. Questions!!

Amaretto Breedables provides many different ways that you can get your questions answered directly from Amaretto Staff.  We pride ourselves on being available to our community and also in providing many resources that you can use to find answers to all things Amaretto.

Not sure who is part of the Amaretto Staff?  You can find out who is who at this link here:

http://wiki.amarettobreedables.com/index.php?title=Contacts

First let’s talk about the Q&A’s that staff do each week.  At random times on random days throughout the week you will see notices go out in all the Amaretto groups letting you know that one of the Amaretto Staff is going to be out and about in the community answering questions.  This is the perfect time to come over and personally ask an Amaretto Staff member about that latest rumor you heard or to clarify any piece of information you may have heard out in the community.  We really enjoy when you come over and visit us even if you don’t have a question to ask!

Also each month we have a Community Meeting.  These meetings are open to everyone in the community and you can come and chat with us members of the Amaretto Team, ask us questions and even throw out suggestions! So be sure you watch the Amaretto Calendar each month and come join us for the Community Meeting!

http://amarettobreedables.com/pages/calendar

(This month you can join us on Wednesday May 25^th at 4pm slt for the Community Meeting)

If you cannot making it to the community meetings or the Q&A sessions you can always file a ticket on the support system to ask a question or to ask for assistance.

http://support.amarettobreedables.com/index.php

Last and certainly not least are our Amaretto groups.  You can come into the Amaretto Groups and find an Amaretto Staff member at nearly any hour of the day.  Feel free to come in there and chat with us because just like any other breeder we love seeing the beauties that you all post in groups!  After all these years it’s still exciting to see someone excited about their newest bundle, kennel or nest!

Until next time, Happy Breeding!

Hi everyone! Happy Wednesday! Today I wanted to take a moment to share all the goodies that came from the 2016 Mother’s Day Editions!!! In honor of all the beautiful mothers out there Amaretto released the Happy Mother’s Day 2016 Editions! These beauties were available from today April 29, 2016 until May 13, 2016!! From the 2016 Mother’s Day Limited Editions you have a chance at getting the new Teal and Purple Eartips, from the 2016 Mother’s Day Special Editions you have a chance at getting the new Teal and Purple Dipped Ears, and from the 2016 Mother’s Day Collector’s Edition can the Teal Flower and Purple Flower Wingtips!! Take a look at the pictures below to see how beautiful they are!

Purple Flower Wingtips

Teal Flower Wingtips

Teal Eartips

Purple Eartips

Purple Eartips

Teal Eartips

Happy Breeding Everyone!

Until Next Time…….