Amaretto Breedables Customer Connection

Archive for June, 2011

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Let’s touch on Consumables

Filed Under : All,Consumables Corner by Josie
Jun.29,2011

Let’s touch on Consumables again:

First off please be sure to reset your retired horses to pet food when you update, the updater is set to breedable food and if you update and do not reset retired horses to pet they are going to get hungry.

 Two of the most important consumables: 

Breedable & Pet Food –

Breeder Food is for horses you wish to breed once they reach 7 days old.
Pet Food is to be used when you do not wish to breed your horses. If you decide to breed your horse after feeding it Pet Food, it will take 7 days on Breeder Food for the effects of the Pet Food to wear off.
1. Rez the food/water within your horses set range. (A horse’s default range is 5 meters)
2. Can click the food/water to change options and see remaining %. Options include Owner only, Group only, and All.

Owner only: Will only be consumed by the owners horses.
Group only: Will only be consumed by horses in the same group as the food/water is set to.
All: Any horse within range of the food/water will be able to consume it.
Once the food/water has been completely consumed it will disappear.

In case your horses get hungry
1. Re-rez fixes 99% of the issues.
2. If the land is set to a group, are the horses and food set to that group?
3. If the land isn’t set to a group, are the horse and food set to the same group as each other?
4. Check to see if the horse is set to the type of food out (more stats)
5. Re-set home position.
6. Sometimes giving them a Horsey Snack will help them start to eat so you may also want to try this. Remember your horses only eat once every 43 minutes so you may not notice a change immediately, be patient it takes 3 days for a horse to reach 100% hunger.

 Salt  Licks:
 
 This stat booster gives a 1% increase in happiness over time. One Salt Lick last 2 horses 2 weeks.

1. Open boxed Salt Lick and rez close to the horses you wish to increase the happiness. For the horses to use the Salt Lick it needs to be within their set range, just as the food and water is.
2. Click the Salt Lick to set options for Owner only, Group only, or All.

Owner only: Will only be consumed by the owners horses.
Group only: Will only be consumed by horses in the same group as the Salt Lick is set to.
All: Any horse within range of the Salt Lick will be able to consume it.
Once the Salt Lick has been completely consumed it will disappear.

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Breaking News direct from the Amaretto Ranch !!!!!!!

Filed Under : All,Amaretto Announcements,Barnyard Bird Information,Horse Information,K9 Information by Josie
Jun.28,2011

The Amaretto Ranch is bustling with activity today as the next amazing Breedable is now in the works at the Amaretto Workshop! First came the amazing Amaretto Horses, soon to be released are the equally awesome Amaretto K-9’s and now are you ready for the best birds to hit the grid!!!!! Amaretto Barnyard Birds!!! You read that right, Amaretto Barnyard Birds are the next breedable coming from the Amaretto Ranch! Soon to go into Beta testing after the release of the K-9’s, the Amaretto Barnyard Birds will add even more pleasure to your own Ranch or Farm in Second Life. More information to come soon ………

Make Sure To Visit www.AmarettoBreedables.com to stay in the loop  🙂

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Folders and Inventory

Filed Under : All,Miscellaneous,Ticket Information by Tmzasz Luminos
Jun.27,2011

Hello everyone today I am going to talk about folders and inventory management.
Linden Lab has put together a nice KB article on managing your inventory over at: http://community.secondlife.com/t5/English-Knowledge-Base/Inventory-management/ta-p/700093

I want to discuss why its Important to send your items in a folder rather than a box or all separately.

The reason we ask for a folder with your name and ticket number on it is because its easier to sort and look for a folder than it is to find an object or a horse and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so ( Your SL name ( no display names please ) – Your Amaretto Ticket Number ( i.e ABC-xxx-xxxxx ) ) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: ABC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

Keep in mind that if you have more than 42 items ( including any folders inside the folder ) that you will have to make a second folder to send them as SL does not allow more than 42 items in a single transfer so in this case please indicate on the folder name that its a second folder for that ticket ( like putting #2 on the end )

Now when we send you back your fixed horses/bundles you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Horses/Bundles from Tmzasz Luminos -Repaired ) all folders from the CSR’s follow the same naming scheme Amaretto Horses/Bundles from CSR NAME -Repaired this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/bundle(s) sooner 🙂

Now creating a folder is easy all you do is right click ( or command click if your using a mac ) in either the My Inventory folder or another folder ( like the Objects folder ) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/bundles and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it ( even if we are offline! ) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed bundle(s)/horse(s) sent back in the folder described above!

I hope this helps everyone understand the folder system better and be sure to check that link out at the top for even more inventory management tips.

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Transaction History

Filed Under : All,Miscellaneous,Ticket Information by maleficent Farshore
Jun.25,2011

Everytime you buy or sell items, or even give items to someone, or get items from some one, even if it is for 0L a transaction history is made.

When you send a ticket about duplicated or lost items that you have recently purchased, we may be asking for a transaction history to verify your purchase or exchange, if it becomes necessary. To speed up the answer to your ticket, please include this when you file.

You ask, Where do I find my transaction history? The answer is simple, at the top of your screen you will see the word WORLD, left click, then left click on account history, and find your transaction. Then copy that and paste onto your ticket.

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Albino Clydesdale

Filed Under : All,Horse Information,Horse Limited Editions by Josie
Jun.24,2011


Well there was another Amaretto surprise today!! The Albino Clydesdale!!! Getting the Albino Clydesdale is basically just like getting the regular Albinos …except at least one of the full siblings has to be a Clydesdale.

How do you get an Albino?
Albinos come from full siblings. This means it has to be the same mother and same father not half father or half mother. It is NOT true that the Siblings  have to have the same traits to give you an Albino, that is not true at all.
How do you get an Albino Clydesdale?
Albinos come from full siblings and to get an Albino Clydesdale atleast one of the full siblings has to be a Clydesdale.
Can Albinos pass their coat?
No. They cannot pass their coat but they can produce another Albino if you put them with their sibling. Remember, there is no other way to get an Albino except from siblings.
Can Albinos pass their eyes?
YES, the eyes on the Albinos can pass.
Although I cannot give you what the odds are of getting an Albino from a sibling pair I can tell you that not every bundle from siblings will be an Albino.

Are there more surprises from Amaretto to come ………..always 😛

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Tuesdays With Richie!!

Filed Under : All,Horse Information by Josie
Jun.21,2011

I have watched the chat in the main Amaretto Group for hours on end since the update was released last night and I would like to talk tonight about Warmth and Chill.  I have seen so many of you saying that we should have asked the community, well in all honesty it was the community that told us they wanted this changed.  When we first released the warmth and chill into the horses we received so many complaints about them, the community was truly upset about the fact that chill was purple and warmth was pink. So we listened and made arrangements to fix this at the first opportunity…which would be the next update.  Now the new update is out and the changes have been made and once again there is a large portion of the community that is unhappy. The staff is saddened that so many of you are upset by this change and we hope that you can give them a chance as we think once they’ve been out for awhile you will come to love the change as much as we do!

Now to clear up about the Charmed’s that were retired.  There will no longer be any Charmed Demon or Charmed Pegacorns born on the grid.  However, the Demons and Pegacorns like any other Charmed will have a slightly higher chance at producing another random Charmed.  The Albino eyes that were retired just means that no Albino will be born with those eyes any longer but the ones on the grid already still have the ability to pass.  I hope this clears up some of the confusion about the update and the entire team thanks you for your continued support of Amaretto Breedables.

 

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Amaretto Releases Version 2.3!!!!!!!

Filed Under : All,Amaretto Announcements,Amaretto Updates by Avalon Crystal
Jun.20,2011

Amaretto Horse Update 2.3 has arrived!! We have included changes and fixes and a few goodies that can be found in the offsprings of the new starters! You will NOT have a chance to see any of the new surprises until your new starters produce offspring. *AfterTuesday July 5,2011 we will NO longer provide support for horses that are NOT v2.3.*** So please update your horses

Update v2.3 fixes/changes:

1. Fixed to show both names on pairing

2. Fixed sick Clydesdale and Shetland Textures

3. Fixed parent info to show only to person that clicks the horse

4. Fixed gloom, chill, warmth, luster & gleam  to not effect the eyes

5.  Fixed notecard inside the Help button of horse to have correct info

6.  Fixed the colors of chill and warmth

7.  Fixed a bug in the messages causing the horses to lag some sims

New added features:

1.  Added 1% Pregnancy Booster

2. Put option to turn on and off auto center in the Riding menu so horses do not auto center.

Out to Pasture:

1. Retired the following eyes for AlbinosHazel Blue, Multi Green Blue , Hazel Pink, Brown Blue, Rainbow

2. Retired the following  Horses:Demon Charmed, Charmed Pegacorn

Somethings you need to know about the updater:

1. It will not work if there is more than one updater out. It gives you a message that there are 2 updaters out please remove one. If you continue to try and update your horse It will give you another error message and have you pick one updater up and reset the other. (touch and wait 5 seconds to reset)

 

2. It will not update pregnant horses. The reason being the updater can potentially abort the pregnancy. Waiting to update your pregnant horses will not effect the horses functions, they will continue to eat, move, animate etc. When they give birth to the bundle, then you can update them. The bundle will be the old version and need to be updated when birthed.

3. The updater will not work on sims with a high load. Dilation needs to be above .65 and region fps must be above 25 for the updater to work. You will get an error message that says the sim dilation is too low, we have enclosed a sim monitor that will display these values for you. Just rez on your sim next to the updater.
You can  find the brand new starter packs and updater at any of these  amaretto locations.

http://slurl.com/secondlife/Amaretto%20Ranch%20Horses/71/132/23

http://slurl.com/secondlife/Amaretto%20Ranch%20Haven/118/53/24

http://slurl.com/secondlife/The%20Ancient%20Isle/221/213/22

http://slurl.com/secondlife/The%20Chinchilla%20Isle/127/185/23

http://slurl.com/secondlife/myPets/128/128/25

http://slurl.com/secondlife/myHorses%20Sales%20Yard/128/128/25

http://slurl.com/secondlife/Market%20Dreams/192/192/2

http://slurl.com/secondlife/Sultan/175/139/22

http://slurl.com/secondlife/Longchenpa/128/128/2

http://slurl.com/secondlife/Fingerlakes%20NewYork/49/94/27

http://slurl.com/secondlife/Hudson%20New%20York/191/138/602

http://slurl.com/secondlife/The%20Farm/128/128/21

http://slurl.com/secondlife/TK%20Stables/143/123/22

http://slurl.com/secondlife/The%20Village/128/128/29

http://slurl.com/secondlife/The%20Royle%20Farm/128/128/25

http://slurl.com/secondlife/Blue%20Fusion%20Island/128/128/22

So happy updating everyone and remember if you have any issues please file a ticket!  Please remember if one place is packed go to the next one.

 

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Webmasters Corner

Filed Under : All,AmarettoBreedables.com- Website Info by Tmzasz Luminos
Jun.19,2011

Hello everybody I want to cover ticket responses today.
Currently all replies you get in your email from a staff member are just automated emails sent from No-Reply@amarettobreedables.com. Under normal circumstances any reply sent to this email address will be lost as it is an outbound connection only. The quickest way to respond to your tickets is to login to the support system at http://support.amarettobreedables.com . Once you login you will see a view tickets button, if your ticket is closed it will be in the resolved section which is accessible by clicking show/hide resolved tickets. Simply click on the title of the ticket and click the green Post Reply button in the upper right corner and an entry box will appear for you to post your reply in. Once you have finished typing out your reply click on send and it will update your ticket on our end so we can help solve your issue. Please do not send staff members Notecards or IM’s about your ticket as we usually are busy responding to other tickets and it will only slow things down.

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HORSE HUMOR

Filed Under : All,Miscellaneous by maleficent Farshore
Jun.18,2011

Did you hear about the horse with the negative altitude? He always said “Neigh”

What kind of horse has trouble keeping track of his Macintosh? An Appaloosa!

What’s the hardest thing about learning to ride a horse? The ground!

What duo were famous for stealing horses? Bonnie and Clydesdale!

What disease do horses fear most? Hay Fever!

A man left for a trail ride on Friday, and came back three days later on Friday. How? His horse’s name was Friday!

The eastern lady who was all ready to take a horseback ride said to the cowboy, “Can you get me a nice gentle pony?” “Shore,” said the cowboy. “What kind of saddle do you want, English or Western?” “What’s the difference?” asked the lady. “The western saddle has a horn on it,” said the cowboy. “If the traffic is so thick here in the mountains that I need a horn on my saddle, I don’t believe I want to ride.”

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Third Party Products

Filed Under : All,Miscellaneous by Josie
Jun.17,2011

Amaretto gets quite a few tickets and questions each day about a few Third Party Products so I thought I would use my blog to talk about them.

First off the Automatic Feeder by Ritzy Breedables that is made by Richie Carami.  Yes the General Manager of Amaretto Breedables did find the time to make a 3rd party product for the community LOL. Richie put this product out way back when Amaretto Horses first started and it is just one of many that are out there for purchase in the community. This is not an official Amaretto product it is indeed a 3rd party product. If you have issues with this product as stated in the instructions that come with it, you need to contact either Richie Carami or Tmzasz Luminos.

Next is the breed book by Avalon Crystal.  I’m sure many of you know Avalon as the most adorable of us CSR’s but she is also an accomplished photographer and takes some of the best pictures for Amaretto.  Well in her spare time she also decided to put together the Breed Book for the community as she saw many in the chat group asking for one.  This also is not an official Amaretto product, it is also a 3rd party product so if you have any questions about the Breed Book please contact Avalon Crystal.

The last product is actually a service, one that many of you use daily, myslhorses.com. This website is designed and maintained by NZ Shepherd and Calista Janus.  Although myslhorses.com has the Amaretto Breedables *Seal of Approval* and they work closely with us to provide this system, they are not an official Amaretto product they are also a 3rd party product.  When breeding Amaretto horses myslhorses.com is an invaluable tool that anyone who uses it normally swears by!  It provides you with all the information on your horses without you having to write a single thing down, that’s pretty sweet!  We all know how hungry Second Life can be at times and if you need to file a ticket with Amaretto for missing/lost horses going to your myslhorses.com page and finding the horse by name then clicking on edit will give you the horses uuid number and us CSR’s will be able to replace that horse a lot faster for you!  Now that rocks right  If you have issues with myslhorses.com they have a great CSR themselves named Storm Munforth and you can contact either her, NZ Shepherd or Calista Janus and they will be happy to help you.

These are just some of the products there are tons of other 3rd party products out there for use with Amaretto Horses as we have one of the most creative communities in Second Life!

 

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