Amaretto Breedables Customer Connection

Here are some things that help us help you when you have to file a ticket:

First and most important is your In World SL name. Without this we can’t send your horses or bundles back to you.

Second is the Horse’s UUID number. Here are the steps to finding that number.

1. Right click on the horse, and edit.

2. Click on General tab.

In the area called Description is a lot of numbers and letters.

3. Left click and highlight all of those numbers.

When you finish highlighting

4. Click Ctrl and C on your keyboard

Then you can paste onto a note card , or straight to your ticket. by clicking Ctrl and V on your keyboard

This number is very important and is needed for us to help you. The same can be repeated for bundles.

Third is Including your notecard with info in your folder. Do Not send us just a note card without it being in a folder.

How to make a Folder

1 Left click on Create at the top of your inventory page

2 Left click on New Folder, a New Folder will appear in your inventory

3 Rename the folder with your Full SL name and ticket number on the folder

A few things you need to do after filing a ticket:

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. DO NOT open a new ticket to respond to your ticket

5. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are.

How to reply in the original ticket:

After you have logged in find the button on the top menu bar that says View Tickets.Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen

Here are some things to do about bad bundles/kennels:

“MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS”

If for any reason a mother horse already had a bundle in the past 3 days, this prevents it from occuring. If the mother horse had a good bundle, you can delete the MOTHER HAD SECOND without filing a ticket. Only file a ticket if mother did not have a viable. If the mother horse/k-9 did not have a viable one, PLEASE include the mothers UUID number

Missing Horses/K-9’s:

When you file a ticket for these, Please include the correct name or UUID of the breedable that is missing.

Transaction History:

Everytime you buy or sell items, or even give items to someone, or get items from some one, even if it is for 0L a transaction history is made.

When you send a ticket about duplicated or lost items that you have recently purchased, we may be asking for a transaction history to verify your purchase or exchange, if it becomes necessary. To speed up the answer to your ticket, please include this when you file.

You ask, Where do I find my transaction history? The answer is simple, at the top of your screen you will see the word WORLD, left click, then left click on account history, and find your transaction. Then copy that and paste onto your ticket.

Name you Horses/K-9s, Bundles and Kennels:

Second Life has many lag issues, that can cause duplication of breedables, disappearance of breedables, or incomplete transfer of breedables. Having your breedable named can be very helpful especially when SL eats you Horse or K-9. We need information to remake your breedable. What we need is the Name of breedable and/or UUID number. If you leave you horse or K-9 as Amaretto Breedable Horse or Amaretto Breedable K-9 it can make it harder to find and sometimes impossible. The same goes for kennels and bundles.

We can only replace, remake your item if we have the information, so please take the time to name all your breedables.

Names can be as simple as using a number. It will also help you keep track and know when you are missing a horse or K-9.

When you get a bundle or kennel and you decide not to birth it, name it before you take it into your inventory. Lets say a few weeks down the road you decide to birth that bundle, and the horse stays white and doesn’t birth. or you go to rez it out and it dissapears.You probably dont remember who the parents of the bundle were, but if you have named the bundle and paid attention to the bundle name before you clicked birth, you now have some information to give us that can help in finding out about that bundle.

Stolen Horses and k-9s:

We have had a rash of horses being stolen over the past several days. Amaretto has always wanted to protect the community however we can no longer keep replacing stolen horses.

You are responsible for the sales of your horse. You are responsible for setting your horse for sale in a safe manner so that it can not be stolen.

Following these steps will help cut down on the current rash of stolen horses:

If someone contacts you and is interested in purchasing a horse that is not already marked for sale please use the following steps to protect your horse and yourself.

If you wish to sell the horse…Please take the horse to a private area and NEVER set the horse for sale in front of the interested party that wishes to purchase the horse. ALWAYS either set the horse with your sale price in a private area or take the horse into your inventory and mark it for sale via right clicking the horse and choosing the properties, set the price your desire to sell the horse for, click the For Sale box and than rezz the horse.

Again we must stress NEVER mark a horse for sale in front of the interested buyer.

Hope you find this helpful

Until next time