Amaretto Breedables Customer Connection

Hey everyone Happy Thursday!

Second Life is not without it’s unpredictable behavior. Sometimes the re-starts, rollbacks and crashes can wreck havoc on your inventory items. These issues are most often related to asset server problems. You may have noticed that when Linden Lab posts grid status problems, they will often warn not to rez no-copy items during that period of time. This is because doing so can cause the servers to drop your inventory items. Nevertheless, there are a few things you can try to find your missing item(s).

First, remain calm!

Second, relog. Sometimes, this is all that is necessary for missing items to show up in your inventory again.

Third, check your Lost & Found folder in your inventory for the item. The object may have been returned to you without your knowing. Also, Check your Objects folder and don’t forget to look at any unknown “coalesced object” boxes. You may well find your missing items in there!

Fourth, try searching for the item using Area Search:
Go to top menu, World → Area Search.
Click on the “Find” tab and type part of the name of the item into the “Name” field. Click “Search.”
You will be taken to the “List” tab. If you see the name of the object, double-click it in the list and follow the red beacon to the object. Moving your avatar or camera around can help the Area Search detect items that are not detected initially

Fifth, go to point 0,0,0 in the region or, if you don’t have access to it because it is part of someone else’s private property, ask that parcel or region owner to look. Sometimes, rezzed items will be deposited there.
To get to point 0,0,0:
Either type “gtp 0 0 0” into local chat (without the quotes) and hit Enter;
Or open your mini-map (top menu, World → Mini-Map, or Ctrl-Shift-M) and fly or walk to the far southwest corner of the region. Try to pan below the ground.

Sixth, teleport to a low lag or viewer support parcel, such as Hippo Hollow http://maps.secondlife.com/secondlife/Hippo%20Hollow/43/167/51 or an empty water region, such as Cyclops http://maps.secondlife.com/secondlife/Cyclops/128/128/6 . Drop your draw distance low (for example, to 32 or lower) to minimize the work the viewer is trying to do outside of loading your inventory. Relog from there. If you are using the Firestorm viewer, try using their instruction for recovering missing inventory. http://wiki.phoenixviewer.com/fs_missing_inventory (This has worked on numerous occasions for me.)

Seventh, if the item missing is an Amaretto product, you can always file a ticket with Amaretto. The ticket system is located at http://support.amarettobreedables.com/index.php
There is a helpful video on the page to help guide you through the process.

I would like to point out a couple of things to keep in mind when using the Amaretto Help Desk
•PLEASE put both your full SL First name and Last name (if you do not have a last name put resident) in the ticket do NOT use display names
•All communication MUST be in the ticket. CSRs will not respond to in world IMs or Notecards! To ensure your ticket is resolved as quick as possible, Please keep ALL responses/communications in your ticket.
•Tickets may take 48-72 hours to get a response from the support team, please have patience.
•Do not respond to the emails, we do not get those, you must respond inside the ticket itself for us to see the response.
•No response to tickets from the user in 3 days and the ticket will be closed.
•Do not wait to be contacted inworld regarding your ticket. Please log in and check for responses to your tickets.
•Please do not file multiple tickets for the same issue, it only slows things down and the duplicate tickets will be closed. Refrain from refreshing your page on the ticket system, it will duplicate your tickets.
•You must be the owner of the Horse/Bundle, K-9/Kennel, Bird/Nest or Ponie/Basket to file a ticket. Please do not file tickets for others.
•Please include as much pertinent information as possible regarding your ticket/issue this will help expedite your ticket. Make sure to include the transaction history, from your dashboard, for recently purchased items.

We are always here to help! Happy breeding this is Ava over and out!