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May.11,2012TGIF!!!! Woot it’s friday! Hope you guys are all ready to enjoy your weekend! I know that i am!
A few things that i want to stress to you guys today, I know you have seen a lot of connections about how to file a ticket and what to put in the ticket.
I just wanted to give you guys the low down! So get your pen and paper and take some notes cause I am gonna give you tips and tricks on getting your ticket in and ensure a speedy solution to your problem!
1. Bundles that say “NEVER_RECEIVED_MOTHER_COMMUNICATION” or “MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS”
Please include parent info, not just stats, if you know the mother horse it came from please use the menu > breeding> last bundle it will say something like:
The last bundle dropped by this horse was Amaretto Breedable Bundle with the ID of XXXXX-XXXXXX-XXXX and you can include that in the ticket! If you file a ticket with a bundle like this the first thing we will do is ask who are the parents! Just include it when you file and save that time!
2. Lost horse?? Well ya gotta tell us which horse! Either by name or UUID! If your horses name was Amaretto Breedables Horse boy are you in trouble and hopefully you have the uuid! If you lost a horse in transfer let us know who was passing it to you!
3. Duplicated horses- If you just bought it or someone passed it to you please let us know in the ticket! We aren’t mind readers and cant tell oooo you just bought the horse from BOB! Go ahead and include your transaction history from secondlife.com on these kinds of tickets!
4. Missing items? Well be sure to include your transaction history from secondlife.com we have to confirm you bought it to know you are missing it!
5. Filing tickets for horses you dont own- well first of all you shouldn’t do this!! The owner of the horse should always file their own ticket because if your not showing as owner of a horse on our server I can’t give it back to you!
6. Keep it simple! What do I mean? Tell us your problem and be clear about it so that we can easily tell what the problem is and can get you on the road to a solution as fast as possible!
7. Ok my final tip: When sending your animals in for repair ALWAYS put in a folder with your ticket id! First of all i dont have to search it out on the ticket system. Second if you just pass me a horse not in a folder who knows where it might end up! I mean just open your objects folder and take a look! Now imagine mine!
Guys I hope you read this connection and really remember this stuff when filing your tickets if you do I promise it will cutt down your wait time because you have already provided us with the info that we needed to get your issue resolved!
Well until next time Happy Breeding everyone! I hope to see you all tomorrow at Club Amaretto @ 5 slt!!!!
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