Amaretto Breedables Customer Connection

Hello everybody its your friendly neighborhood webmaster and i wanted to shed some light on the different ticket departments in the ticket system.
First off let me apologize for the downtime of the main site and the forums they are undergoing heavy maintenance and they will be back up ASAP.

Ok now for the departments:

First we have General Horse Issue, you use this department when the issue is related to a horse but does not fall into the more specific departments.

Next is the General Website Issue department, this department is used primarily to report errors and bugs related to any of Amaretto’s websites.

Horse-Breeding Issue is the department where you file a ticket for breeding related issues ( i.e. My horses wont pair or if fervor is lost but no pregnancy has started )

Horse-Broken Horse is the department where you file a ticket for broken horses ( i.e. Your horse gets returned and a piece of it is missing or the horses scripts stop for whatever reason )

Horse-Food Issue is the department where you file a ticket for food related issues (i.e. Your horse stopped eating and all the settings on the horse/food are correct )

Horse-Missing Horse is the department where you file a ticket for a horse that has gone missing

Horse-Movement Issue is the department where you file a ticket for a horse that wont move or budge on its own power when movement is turned on

Bundle-Broken Bundle is the department where you file a ticket for a bundle that does not work correctly or wont respond in-world

Bundle-Missing Bundle is the department where you file a ticket for a missing bundle be sure to include either the name/UUID( Description field of the bundle)/Parent Information (the more information you give us the easier it is to locate the missing bundle).

Website-Website Down or Not responding ( this department is unused at the moment as if the website is down more than likely the ticket system will be down)

Website-Login Issues is the department where you can file a ticket in the even the website wont let you log-in ( if the log-in is ticket related send a note card with your email address used to register to Tmzasz Luminos and title it Password Request (TICKETS)

Emailed Ticket is a automatic department that is used when a ticket is emailed to the system

Horse-BAD_BUNDLE is a department that was used during 1.3 but is scheduled for deletion as BAD_BUNDLES are gone ( yay 🙂 )

Suggestions / Questions is the department where you can file a ticket for suggestions/questions and not a actual support problem ( like a missing horse etc. )

I hope this helps you file tickets in the event you need to file one. And if you do have to file a ticket head on over to http://support.amarettobreedables.com to file.
Tmzasz.