Amaretto Breedables Customer Connection

Hey guys its Monday!! Hope you’re all doing well! Going through the tickets and talking with a few other CSR’s I thought it would be great to talk about the tickets one more time.

A few things you need to do after filing  a ticket.
1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to  reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are.

How to reply in the original ticket:

After you have logged in find the button on the top menu bar that says View Tickets.Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen

Please be proactive. Read the customer connection. Know whats going on so when you do file a ticket its not something that has already been addressed.

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

I hope you all enjoyed your weekend and happy breeding everyone! As always if you have a question put it on a note card and send to Avalon Crystal.