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Jan.9,2013Happy Wednesday Everyone ! Today I would like to talk about tickets. First if you are having any problems with your breedables please do file a ticket or if you have any suggestions or concerns.
Please remember when you file a ticket that you check the ticket frequently for a response from the CSR. Please do as they ask you in the ticket so that your ticket goes smoothly and quickly. We ask that you please do not IM the CRSs as their top priority is to get your horses, k-9s and barnyard birds back to you as quickly as possible.
When sending a horse, bundle, K-9, kennel, barnyard bird, and/or nest; we ask you to please put them in a folder with your FULL SL name and ticket number. This is Very important so CSRs will know who the item(s) belong to. If you send in a folder without your name and ticket number or if you just send in the breedable not in a folder, it is very possible your breedable could be lost in the CSR’s inventory or even possibly deleted if the CSR does not know who it belongs to. Which in turn can lead to your ticket being delayed or closed.
If any information such as parental information or transaction history is requested by the CSR, you MUST post that information inside the ticket itself. Do not send this information to the CSR via note card or IM. This will only delay your ticket.
Here is the link for the Ticket System Website
http://support.amarettobreedables.com/index.php
For more information on filing tickets please check out this video, it’s very helpful!
http://amarettobreedables.com/videos/7/3/ticket-system
With all this said Happy Breeding Everyone!
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