Amaretto Breedables Customer Connection

First I would like to list for you some of the things that can cause duplication of your breedables

1. Lag

2. Sim Restarts

3. Sim Rollbacks

4. Crashes

5. sometimes during updating

Second if you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

Third when SL does a sim Rollback, it takes the sim back to a previous state. If you have recently purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

Now here is what you need to do if you have a duplicated breedable.

1. File a ticket on the support site http://support.amarettobreedables.com/index.php.

be sure to include as much information as you can. The name and UUID of the breedable is the best pieces of information that you can provide. You only need to file 1 ticket. Please do not file multiple tickets for the same

issue.

2.If you recently purchased your breedable please provide the full transaction record with date, time, region etc., for your purchase. This can be found on your dashboard on the Secondlife.com website under transaction history.

A. Transaction History is very IMPORTANT! When the CSR looks up the breedable on the server if you do not show as owner of the breedable we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the breedable is theirs when it’s really not!

3. After you have filed a ticket, you will be asked by a CSR to send in all copies of the duplicated breedable in a FOLDER.. When sending folders to the csr, make sure your name and ticket id is on the folder.

4. If a CSR needs more information, they will make a request for it in the ticket you filed.So when you reply to a request don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!