When You File a Ticket !

Lets talk abour filing tickets
1. When you file a ticket about a horse not rezzing after  birthing it, please  have parent information handy  and add it to the ticket . This will save time an get your horse back quickly.
2. When filing a duplicate horse ticket you just purchased please have transaction information  added in the ticket .
3. When filing a missing horse/bundle  ticket have all the information you can about the horse /bundle as UUID or name  if needed parent information .
4. When filing a ticket for a  bundle  Please have parent information for that bundle .
5. When filing a ticket on not recieveing food …salt …….etc be sure to add  transaction history for your purchase .

When doing this your ticket will be answered in a timely matter 🙂 Have a great week !

 

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