Amaretto Breedables Customer Connection

Happy Thursday Everyone! I have seen quite a few people file tickets about duplicate horses/K9s. I would like to let everyone know why this happens and what you should do when it does!

This happens when there are two copies of a horse or K9 in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

So your horse or K9 is duplicated what do I do now??

First file a ticket, be sure to include as much information as possible. The uuid of the horse or K9 is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket. Also, if you recently bought the horse or K9 please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

When the CSR looks up the horse/K9 on the server if you do not show as owner of the horse or K9 we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse or K9 is theirs when it’s really not!

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9. When sending folders to the csr, make sure your name and ticket id is on the folder! Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!
If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR!!

Until Next Time….