Some Important Advise
Filed Under : 
Feb.11,2012First, it is important to talk about purchases made from Amaretto.
When you first purchase your new starters or any special LE’sor SE’s from Amaretto, It is very Important that once you birth them, give them a name. This will help us to find any horses/k-9’s that maybe didn’t birth properly for you. It is really almost impossible to find your horses/ k-9’s when they are all named Amaretto breedable horse/ K-9. Please remember to try and name all of your horses and k-9’s something different. If you have to, use numbers in the name.
Also your transaction history is very Important Everytime you buy or sell items, or even give items to someone, or get items from some one, even if it is for 0L a transaction history is made.
When you send a ticket about duplicated or lost items that you have recently purchased, we may be asking for a transaction history to verify your purchase or exchange, if it becomes necessary. To speed up the answer to your ticket, please include this when you file.
Your transaction history also helps in knowing when and how much foods and consummables that you purchased that may have dissappeared or not rezzed properly.
You ask, Where do I find my transaction history? The answer is simple, at the top of your screen you will see the word WORLD, left click, then left click on account history, and find your transaction. Then copy that and paste onto your ticket.
Name ALL your Horses/K-9s, Bundles and Kennels:
Second Life has many lag issues, that can cause duplication of breedables, disappearance of breedables, or incomplete transfer of breedables. Having your breedable named can be very helpful especially when SL eats you Horse or K-9. We need information to remake your breedable. What we need is the Name of breedable and/or UUID number. If you leave you horse or K-9 as Amaretto Breedable Horse or Amaretto Breedable K-9 it can make it harder to find and sometimes impossible. The same goes for kennels and bundles
.
We can only replace, remake your item if we have the information, so please take the time to name all your breedables.
Names can be as simple as using a number. It will also help you keep track and know when you are missing a horse or K-9. example (White Walker Female, White Walker Female 2, White Walker Female 3)or for bundles and kennels BW/Gar/LL/DblGloom, BWGar/LL DBLGloom 2
When you get a bundle or kennel and you decide not to birth it, name it before you take it into your inventory. Lets say a few weeks down the road you decide to birth that bundle, and the horse stays white and doesn’t birth. or you go to rez it out and it dissapears.You probably dont remember who the parents of the bundle were, but if you have named the bundle and paid attention to the bundle name before you clicked birth, you now have some information to give us that can help in finding out about that bundle. Again try and make the names different, even by using a number. You can start naming your bundles/kennels by starting with a number and then naming the bundles in the next number order (1 BW/Gar/LL/BblGloom, 2 BW/Gar/LL/DblGloom, Etc)
Please understand that we know how frustrating it is when something goes wrong, but if you follow these simple things, it will make it more easier to fix them and get everything back like it should be.
