Amaretto Breedables Customer Connection

Howdy yall… when a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

Why are folders so important?

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

If you are sending in a Forever Foal/Perpetual Puppy to Jaymee Caproni, Please label you folders as follows (your SL name) no display names please and (Forever Foal/Perpetual Puppy). So it would appear as this Jaymee Caproni- Forever Foal. Please do not send your items in boxes or objects as they are so often missed in our inventory. The only reason this would be acceptable is if there were too many items to fit in a folder.

How did I create a folder?

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

THIS IS VERY IMPORTANT

A few things you need to do after filing a ticket.

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

How do I reply in the original ticket?

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner

Until next time………..

I have seen quite a few people file tickets about duplicate breedables. I would like to let everyone know why this happens and what you should do when it does!

This happens when there are two copies of a horse, K9, or bird in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

If you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

So your horse, K9, or bird is duplicated what do I do now??

First file a ticket, be sure to include as much information as possible. The uuid of the horse/K9/bird  is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket.

Also, if you recently bought the horse/K9/bird please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

When the CSR looks up the horse/K9/bird on the server if you do not show as owner of the horse/K9/bird we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse/K9/bird is theirs when it’s really not!

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9/bird. When sending folders to the csr, make sure your name and ticket id is on the folder!

Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!

If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR’s!!

I have seen quite a few people file tickets about duplicate breedables. I would like to let everyone know why this happens and what you should do when it does!

This happens when there are two copies of a horse, K9, or bird in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

If you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

So your horse, K9, or bird is duplicated what do I do now??

First file a ticket, be sure to include as much information as possible. The uuid of the horse/K9/bird  is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket.

Also, if you recently bought the horse/K9/bird please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

When the CSR looks up the horse/K9/bird on the server if you do not show as owner of the horse/K9/bird we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse/K9/bird is theirs when it’s really not!

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9/bird. When sending folders to the csr, make sure your name and ticket id is on the folder!

Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!

If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR’s!!Duplicated

Living in a virtual world can be tough! It’s not pixels and dreams like one may think! The truth is we are all on SL servers, and when they reboot or rollback, man can it cause a mess of your breedables!
I know that you guys have seen it mentioned before, however I can’t help but notice in the majority of the tickets you guys still aren’t putting all the info that will ensure your issue is resolved as fast as possible.
One issue that you might encounter is a duplicated horse! The horse will have a red hover text that reads: Duplicated horse, please file a ticket with Amaretto
But don’t panic it’s an easy fix just file a ticket and the CSR will ask you to send all copies of the duplicated horse!
Another popular issue that happens is [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS:
This happens when a horse has a good bundle, and SecondLife rolls back the sim and turns the good bundle into a bundle that reads [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS
If you encounter this issue please click on the mother horse and go to the breeding menu, then last bundle you will see the following in local chat
The last bundle dropped by this horse was Amaretto Breedable Bundle with the ID of d807a2b9-9dd4-1e8e-631a-7cf4c7e9dadc
You can now include this information in your ticket and will help the CSR swiftly recover the bundle you are missing!
Also an issue with rollbaks is missing items that you may have just sat out, like food or salt licks. You can file support tickets for these as well, just make sure you include transaction history for these items. We try as best we can to help but can unfortunately do nothing about SL rollbacks.
Remember to check out the ARU schedule and attend those classes!

Living in a virtual world can be tough! It’s not pixels and dreams like one may think! The truth is we are all on SL servers, and when they reboot or rollback, man can it cause a mess of your breedables!

I know that you guys have seen it mentioned before, however I can’t help but notice in the majority of the tickets you guys still aren’t putting all the info that will ensure your issue is resolved as fast as possible.

One issue that you might encounter is a duplicated horse! The horse will have a red hover text that reads:  Duplicated horse, please file a ticket with Amaretto

But don’t panic it’s an easy fix just file a ticket and the CSR will ask you to send all copies of the duplicated horse!

Another popular issue that happens is [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS:

This happens when a horse has a good bundle, and SecondLife rolls back the sim and turns the good bundle into a bundle that reads [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS

If you encounter this issue please click on the mother horse and go to the breeding menu, then last bundle you will see the following in local chat

The last bundle dropped by this horse was Amaretto Breedable Bundle with the ID of d807a2b9-9dd4-1e8e-631a-7cf4c7e9dadc

You can now include this information in your ticket and will help the CSR swiftly recover the bundle you are missing! Remember to check out the ARU schedule and attend those classes!