Category : Second Life Issues

Protecting Yourself From Griefers!

There have been some issues with a griefer lately which involves  clicking a link and your account getting hacked. I just wanted to let you know how this new scam works and I also wanted to give out a few tips about protecting yourself from these kinds of griefers and thieves.

This is how this recent scam works…

1. Hacker hacks your acct.

2. They do a buddy conference

3. Post a URL that looks like the market place

4. it says “marcketplace.altervista” in the URL

5. The page looks like the SL Marketplace log in

6. You’re friends log in using SL username & password

7. Hacker has their INFO

8. They log in, is knocked offline

9. They have time to change their email address

10. They take control of their account then

11. And it keeps going ….

 

Tips on keeping you and your account safe…

1.) DO NOT CLICK ON ANYTHING, no links, don’t accept objects, etc.

 

2.) Always pay attention to who is giving you things. If you don’t know them don’t wear it… only rez it. If it asks you to give it debit permissions DECLINE IT!!!! Then delete it and purge it from your inventory.

 

3.) When dealing with Amaretto products they are no modify, no copy, no transfer. They can only be purchased from an Amaretto store and Marketplace or be given by one of the three Amaretto Business Avatars JJ Cerna, Ancient Biscuit, and Mazelina Menna. Any other avatar trying to give out Amaretto Products (other than animals of course) is a griefer or copybotter. Real Amaretto products will never ask for debt permissions!!!!

 

I hope this helps you all.

Jaymee 🙂

Howdy yall… when a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

Why are folders so important?

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

If you are sending in a Forever Foal/Perpetual Puppy to Jaymee Caproni, Please label you folders as follows (your SL name) no display names please and (Forever Foal/Perpetual Puppy). So it would appear as this Jaymee Caproni- Forever Foal. Please do not send your items in boxes or objects as they are so often missed in our inventory. The only reason this would be acceptable is if there were too many items to fit in a folder.

How did I create a folder?

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

THIS IS VERY IMPORTANT

A few things you need to do after filing a ticket.

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

How do I reply in the original ticket?

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner

Until next time………..

Tips for when there are SL Issues!

Hello everyone today i would like remind everybody about a few things that should not be done while LL does Maintenance or when Second Life has a major issue.

Occasionally during LL Maintenance sessions their servers cause things to happen to the Horses/K-9’s/Barnyard Birds that shouldn’t. Anything that does happen can be fixed but in order to minimize the chances of something happening here are some helpful tips to pass along:

  • Do not pick up or attempt to rez out horses/K-9’s/Barnyard Birds/bundles/kennels/Nests or any other products such as food or consumables as sometimes the asset server gets a hiccup and decides to eat them. If you must pickup or rez a  Horse/K-9/Barnyard Bird/Bundle/Kennel/Nest please copy down its FULL API from the description field before doing anything, to make recovering the Horse/K-9/Barnyard Bird/Bundle/Kennel/Nest as quick as possible.
  • Do not attempt to send a Horse/K-9/Barnyard Bird/Bundle/Kennel/Nest to Horse Haven/Puppy Paradise/Bird Sanctuary as the maintenance can prevent that communication from going through.
  • Do not attempt to birth Bundles/Kennels/Nests as the maintenance can cause the Bundle/Kennel/Nest to not birth correctly.
  • Do not move Bundles/Kennels/Nests from under the mother until the hover text says it is ready!

I hope this helps everyone have less lost Horses/K-9s/Barnyard Birds/Bundles/Kennels/Nests 🙂

Well Second Life has done it again Rollbacks!

Don’t you all just love them!  Well looking at the tickets on Tuesday had a lot of MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS issue!  Let me add if you had a viable bundle (Good)

You can delete all the extras no need to file a ticket.  MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS

The mother of the bundle has only 1 viable bundle there are no twins.

 

Ok so the mother did not have a viable bundle and had all these MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS then you can file a ticket with the parent information included.

 

Happy Breeding Everyone!

I have seen quite a few people file tickets about duplicate breedables. I would like to let everyone know why this happens and what you should do when it does!

 

This happens when there are two copies of a horse, K9, or bird in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

 

If you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

 

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

So your horse, K9, or bird is duplicated what do I do now??

 

First file a ticket, be sure to include as much information as possible. The uuid of the horse/K9/bird  is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket.

 

Also, if you recently bought the horse/K9/bird please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

 

When the CSR looks up the horse/K9/bird on the server if you do not show as owner of the horse/K9/bird we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse/K9/bird is theirs when it’s really not!

 

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9/bird. When sending folders to the csr, make sure your name and ticket id is on the folder!

 

Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!

If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR’s!!

Let’s Slay The Lag Monster!

Hello everyone today I would just like to mention some helpful tips to help reduce lag on your Sims!

Now I know some of you don’t get the lag spikes that others do but as most people can agree when you have a lot of breedables on the same sim it can begin to lag at times. Well here are some helpful tips to help reduce that lag.

First thing that you can do is to turn off the animations in the horses/K-9′s/Barnyard Birds. This helps reduce lag when you have say 100+ on the same sim as each one runs its own animations and all that animation can cause lag in some cases.

Another thing you can do is to turn off movement. As we all know whenever anything moves the Sim has to keep track of it and if you have a 100+ Horses/K-9′s/Barnyard Birds on the same Sim that’s a lot for the Sim to keep track of.

You can also turn off sounds and this will help reduce the lag but wont have as much effect as Animations and Movement off will.

Now the hover text being turned off wont affect the lag what so ever.

So if your experiencing lag then try some of these steps and it should help the lag on your sim :)

Until Next time Happy Breeding everyone.

I have seen quite a few people file tickets about duplicate breedables. I would like to let everyone know why this happens and what you should do when it does!

 

This happens when there are two copies of a horse, K9, or bird in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

 

If you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

 

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse/k-9/bird from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

So your horse, K9, or bird is duplicated what do I do now??

 

First file a ticket, be sure to include as much information as possible. The uuid of the horse/K9/bird  is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket.

 

Also, if you recently bought the horse/K9/bird please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

 

When the CSR looks up the horse/K9/bird on the server if you do not show as owner of the horse/K9/bird we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse/K9/bird is theirs when it’s really not!

 

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9/bird. When sending folders to the csr, make sure your name and ticket id is on the folder!

 

Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!

If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR’s!!Duplicated

Rollbacks Suck!!!

Living in a virtual world can be tough! It’s not pixels and dreams like one may think! The truth is we are all on SL servers, and when they reboot or rollback, man can it cause a mess of your breedables!
I know that you guys have seen it mentioned before, however I can’t help but notice in the majority of the tickets you guys still aren’t putting all the info that will ensure your issue is resolved as fast as possible.
One issue that you might encounter is a duplicated horse! The horse will have a red hover text that reads: Duplicated horse, please file a ticket with Amaretto
But don’t panic it’s an easy fix just file a ticket and the CSR will ask you to send all copies of the duplicated horse!
Another popular issue that happens is [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS:
This happens when a horse has a good bundle, and SecondLife rolls back the sim and turns the good bundle into a bundle that reads [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS
If you encounter this issue please click on the mother horse and go to the breeding menu, then last bundle you will see the following in local chat
The last bundle dropped by this horse was Amaretto Breedable Bundle with the ID of d807a2b9-9dd4-1e8e-631a-7cf4c7e9dadc
You can now include this information in your ticket and will help the CSR swiftly recover the bundle you are missing!
Also an issue with rollbaks is missing items that you may have just sat out, like food or salt licks. You can file support tickets for these as well, just make sure you include transaction history for these items. We try as best we can to help but can unfortunately do nothing about SL rollbacks.
Remember to check out the ARU schedule and attend those classes!

Rollback Blues!!!

Living in a virtual world can be tough! It’s not pixels and dreams like one may think! The truth is we are all on SL servers, and when they reboot or rollback, man can it cause a mess of your breedables!

I know that you guys have seen it mentioned before, however I can’t help but notice in the majority of the tickets you guys still aren’t putting all the info that will ensure your issue is resolved as fast as possible.

One issue that you might encounter is a duplicated horse! The horse will have a red hover text that reads:  Duplicated horse, please file a ticket with Amaretto

But don’t panic it’s an easy fix just file a ticket and the CSR will ask you to send all copies of the duplicated horse!

Another popular issue that happens is [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS:

This happens when a horse has a good bundle, and SecondLife rolls back the sim and turns the good bundle into a bundle that reads [20:26] Amaretto Breedables Bundle: This bundle had an error, MOTHER_HAD_SECOND_BUNDLE_IN_THREE_DAYS

If you encounter this issue please click on the mother horse and go to the breeding menu, then last bundle you will see the following in local chat

The last bundle dropped by this horse was Amaretto Breedable Bundle with the ID of d807a2b9-9dd4-1e8e-631a-7cf4c7e9dadc

You can now include this information in your ticket and will help the CSR swiftly recover the bundle you are missing! Remember to check out the ARU schedule and attend those classes!

Some Tips to reduce Lag!

Hello everyone today I would just like to mention some helpful tips to help reduce lag on your Sim’s!

Now I know some of you don’t get the lag spikes that others do but as most people can agree when you have lots and lots of breedables on the same Sim it can begin to lag at times. Well here are some helpful tips to help reduce that lag.

First thing that you can do is to turn off the animations in the horses/K-9’s/Barnyard Birds. This helps reduce lag when you have say 100+ on the same sim as each one runs its own animations and all that animation can cause lag in some cases.

Another thing you can do is to turn off movement. As we all know whenever anything moves the Sim has to keep track of it and if you have 100’s of Horses/K-9’s/Barnyard Birds on the same Sim that’s alot for the Sim to keep track of.

You can also turn off sounds and this will help reduce the lag but wont have as much effect as Animations and Movement off will.

Now the hover text being turned off wont affect the lag what so ever.

So if your experiencing lag then try some of these steps and it should help the lag on your sim 🙂

Until Next time Happy Breeding everyone.