Amaretto Breedables Customer Connection

Happy Friday Everyone! Hope all is having a good breeding day!

I would like to touch on the subject of the ticket system and why we ask for you to send folders.

First let’s say those nasty rollbacks hit and now you have a duplicated horse. In order to get this fixed you will need to file a ticket on the Amaretto Support Site. If you have not signed up on the ticket system you will need to go here and register on this website.
http://support.amarettobreedables.com/index.php

We also have videos to help you file a ticket
You can go here to see a video for filing a ticket
http://amarettobreedables.com/videos/7/3/ticket-system

Please submit your ticket and a CSR will respond as to what you need to do.
If you are asked to send in your Breedable please send your Amaretto Breedables in a folder with your NAME and TICKET NUMBER so the CSR will know whom the breedable belongs too! It is very important that you send your items in a properly labeled folder so that we are able to return them to you promptly.
After we have repaired your issue the CSR will return your Breedable to you in a folder named Amaretto Breedable(s) from (CSRs name) Repaired. If you have any further questions regarding the issue you filed a ticket for please communicate with the CSR using the ticket you have filed.
Until next week Happy Breeding!!

Well Happy Wednesday Everyone! Hope you are enjoying your breedables!

Today I would like to talk a little about Amaretto Breedables and Second Life.

Let’s start with the rollbacks Second Life is doing every Tuesday an whenever they decide to, and some of the problems it is causing for your Amaretto Breedables.

Let’s start with Mother had Second Bundle. If this happens to you all you need to do is leave the bundle under the mother until you have copied the UUID of the mother because we will need this to send you the correct bundle, if you have 2 bundles under the mother one will be a viable bundle an the 2nd one will be a non-viable bundle. You can delete the Mother had second bundle if only you got a good one no need to file a ticket.

But! If you only got the Mother had 2nd bundle you will need to file a ticket with the mother’s information so we can get the bundle to you as soon as possible. You can also click on the mother and see what the last bundle this mother had. Click on breeding then click on last bundle.

Well since that covers Mother had 2nd bundle let’s move on and talk about the duplicated horses or duplicated bundles. All you have to do is file a ticket on this and check your ticket for a respond and what CSR to send your horses to.

Well I would also like to mention missing horse! When you file a ticket for a missing horse please be sure to include the UUID or the name of the horse! When you have all this the CSR will get your horse back to you as quickly as possible! Make a quick notecard with all your horses’ names and UUID’s on it that way you have it just in case you need it, it does come in handy!

Well I think I covered about what can happen with your breedables when Second Life decides to do the no no on us!

So until next Wednesday Have a Great Day and Happy Breeding!!

When a CSR get your ticket, they will ask you to send them your breedable in a folder with your name and ticket number on the folder. You can also send a note card with the breedable in the folder.

Why do we need folders?

The reason we ask for a folder with your name and ticket number on it is because it’s easier to sort and look for a folder than it is to find an object or a horse/K-9/barnyard bird/bundle/kennel/nest and a notecard and it helps us help you faster and more efficiently!

Now the fun part ideally we want all folders to have 2 parts to their name like so (Your SL name (no display names please) – Your Amaretto Ticket Number (i.e JJC-xxx-xxxxx)) this will help us find your folder quicker and be able to quickly find your ticket number please be sure that your ticket number follows this format: JJC-xxx-xxxxx the easiest way is to copy and paste the ticket ID from the ticket system.

How did I create a folder?

Now creating a folder is easy all you do is right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder) and click New Folder then under the folder you clicked on a New Folder will be created and ready to rename to whatever you want to name it. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it. After you have placed the horses/K-9s/barnyard birds/bundles/kennels/nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are offline!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder described at the end of this blog

THIS IS VERY IMPORTANT

A few things you need to do after filing a ticket.

1. You do NOT need to send a note card or an instant message to the CSR.

2. You DO need to reply to your ticket.

3. You DO need to reply in the original ticket.

4. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are. It may be awhile before we notice your IM, as we are working on fixing your breedables

5. Do NOT file duplicate tickets for the same issue.

How do I reply in the original ticket?

After you have logged in find the button on the top menu bar that says View Tickets. Once you are in this view you will see your ticket list. To view your ticket and make a reply click on the title of the ticket above the status bar for it. Once in the ticket you can post a reply in the upper right hand corner with the post reply button. Be sure to reopen the ticket or your response will not be seen

Please be proactive. Read every Customer Connection (that’s what we call these blogs). Know what’s going on so when you do file a ticket it’s not something that has already been addressed.

************IF A CSR REPLIES TO YOUR TICKET, AND YOU DO NOT RESPOND IN 3 DAYS THE TICKET WILL BE CLOSED************

Now when we send you back your fixed horses/bundles/K-9s/kennels/barnyard birds/nests you will get a folder like this ( in this case when i send the folder mine looks like this: Amaretto Breedable(s) from maleficent Farshore -REPAIRED ) all folders from the CSR’s follow the same naming scheme Amaretto Breedable(s) from CSR NAME -REPAIRED this way when you get the folder back you can use the inventory search feature to find the folder easily and be able to enjoy your fixed horse(s)/K-9s /barnyard birds sooner