Amaretto Breedables Customer Connection

I normally like to keep it fresh and not talk on something that I’ve already talked on before but in this week’s connection… …I’m going to have to revisit the importance of knowing the parent information for your bundles. Why? This week Second Life has been especially unkind to us with rollbacks and a full on grid melt down for several hours…

Great fun huh? But with so much fun comes some upsets… Mother’s dropping bundles with funny text, duplicate bundles, bundles not connecting and the list goes on with mishaps. However seems my last connection was missed by a few as we have seen many tickets lacking the parental information and in some cases people just aren’t sure so we are unable to return healthy-viable bundles.

It is important that we get the parent information in your tickets for issues with bundles! We really can’t stress it enough!

Sometimes perhaps you might see in the description line of the bundle/kennel something like this:
:Bundle key nonexistent in database111125:0:0:0:0:0:0:0:0:0:0:197.39.22:0:0:0:0:V1.0:0:0

So you log on to the support site and file a ticket to have us fix the issue. One of the first things an Amaretto staff person is going to ask is:

Hello can you please provide the parental information for the Horse(s)/Bundle(s) such as UUID or name?

This is because through one or both of the parents we can find the necessary information in order to fix the issue and send back the bundle/kennel in question.

It’s important that as soon as you see there is a problem with a bundle/kennel that you take down the parent information. This way you have it on hand when you’re asked for it. It will avoid the “I’m sorry I’m unable to further assist you”.

If you’re not the owner of the parents then you can always ask the person that sold you the bundle/kennel for the parent information.

Two things I’d like to STRESS again are…

1) Always name your breedables as this helps us track down some information if you’re unable to provide a UUID
And lastly

2) I can’t stress enough how important it is to know the parents of your bundles/kennels.

As always this connection was brought to you by the Letter N and the Number 12