Amaretto Breedables Customer Connection

Hey everyone, I know this one is coming a little late but its been a busy day at the Amaretto offices.
We are still working hard on checking into and testing the fixes for the pairing issue.

I thought I would take this opportunity to talk to you guys and gals about filing tickets! All tickets are filed
@ http://support.amarettobreedables.com/

There are a few things that you should always include in your ticket.
Make sure your full sl name is included, and any information that you have on the horse such as UUID, name, or if your filling a ticket about a bundle be sure to include mothers name or UUID.

Now for the follow through, all tickets are addressed on the ticket system so if you don’t log in to see the Amaretto staff reply you wont get one. We will not contact you in world and will not be able to solve issues via note card, the ticket system keeps things recorded and organized making us more efficient and able to answer tickets faster.

A couple of do’s and don’ts:
Don’t file a ticket on a horse you don’t own, we may ask for the horse in world and you wont be able to send it!

Do include all transaction history if you bought a product and didn’t not receive in world or for a horse you bought and never went into inventory.

Don’t file several tickets for the same issue you can include multiple issues on one ticket, the more we have the longer it takes to get to them all.

Do send all horses in world in a folder with your name and ticket number, as many horses that are passed to us with no name they can easily get lost in our inventory.

Don’t im a csr in world and ask why isn’t my ticket done! We answer them in order as received and we will get to yours ASAP.

DO answer your ticket with in 3 days or it will be closed! It is our way of insuring all tickets are answered within 72 hours.

Doing all of these things will ensure your ticket is answered and not left asking for more info because we can usually close a ticket if all info is included!

I want you to know Amaretto is grateful for each and ever breeder we have, without you guys we wouldn’t be here! Now I pass the torch to Dakota for her Friday post! Happy breeding!!