Amaretto Breedables Customer Connection

Hello everyone today i would like to go into detail about the departments on the ticket system. As some of you have already noticed the list of departments when you first push the File Ticket button has gotten shorter but they haven’t disappeared. Instead now to make things look better and be more organized they have been placed into appropriate sub categories. The main categories are:

Emailed Ticket ( do not file the ticket under this category as it is used only for the incoming queue for email based tickets)

Items Not Received / Non Delivery ( this category is used when you purchase something from us but don’t receive it )

Suggestions / Questions ( as the name suggests you can use this catagory to submit questions and or suggestions to us )

Beta Testing Bug Reports ( for our beta testers they can use this category to submit bugs they have found in any of our beta tests )

Horse has several Sub Categories :

General Horse Issue: ( use this one to post an issue not covered in the other categories )

Horse – Breeding Issue ( this category is used for issues where your horse is not breeding )

Horse – Broken Horse ( this is for when your horse stops working for whatever reason )

Horse – Food Issue ( this category is used for when something is wrong with your food )

Horse – Missing Horse ( This category is used to report when SL has eaten one of your horses )

Horse Movement Issue ( This category is used when your horses are experiencing an issue related to movement )

Horse – Broken Bundle ( This category is used when your bundle has stopped working and wont birth correctly )

Horse – Missing Bundle ( This category is used to report a missing bundle that is no where to be found )

Website also has several Sub Categories:

Website Issue / Bugs ( Used to report general bugs or broken pages on the entire site )

Website – Login Issues ( Used to get help if the main website is not letting you login / reset password )

Now The K-9 Department also has several Categories:

General K-9 Issue: ( use this one to post an issue not covered in the other categories )

Breeding Issue ( this category is used for issues where your K-9 is not breeding )

Broken K-9 ( this is for when your K-9 stops working for whatever reason )

Food Issue ( this category is used for when something is wrong with your food )

Missing K-9 ( This category is used to report when SL has eaten one of your K-9s )

Movement Issue ( This category is used when your K-9 are experiencing an issue related to movement )

Broken Kennel ( This category is used when your kennel has stopped working and wont birth correctly )

Missing Kennel ( This category is used to report a missing kennel that is no where to be found )

As you can see the K-9 Departments are set up to be familiar to current horse owners and new breeders alike 🙂

I hope this helps with the department selection.