Amaretto Breedables Customer Connection

Who’s ya Daddy?

This week I’m going to briefly talk about the importance of keeping track of parents of bundles/kennels. I’ve done a number of tickets this week where sadly I was unable to return broken bundles/kennels. So its a good topic to touch on…

Sometimes perhaps you might see in the description line of the bundle/kennel something like this:

:Bundle key nonexistent in database111125:0:0:0:0:0:0:0:0:0:0:197.39.22:0:0:0:0:V1.0:0:0

So you log on to the support site and file a ticket to have us fix the issue. One of the first things an Amaretto staff person is going to ask is:

Hello can you please provide the parental information for the Horse(s)/Bundle(s) such as UUID or name?

This is because through one or both of the parents we can find the necessary information in order to fix the issue and send back the bundle/kennel in question.

Its important that as soon as you see there is a problem with a bundle/kennel that you take down the parent information. This way you have it on hand when you’re asked for it. It will avoid the “I’m sorry I’m unable to further assist you”.

If your not the owner of the parents then you can always ask the person that sold you the bundle/kennel for the parent information.

Two things I’d like to STRESS big time is

1) Always name your breedables as this helps us track down some information if your unable to provide a UUID

and lastly

2) I can’t stress enough how important it is to know “Who’s ya Daddy” on your bundles/kennels.

Happy Thursday Everyone! I have seen quite a few people file tickets about duplicate horses/K9s. I would like to let everyone know why this happens and what you should do when it does!

This happens when there are two copies of a horse or K9 in world, this can happen due to lag, sim restarts, sim rollbacks, crashes, and even updating.

So your horse or K9 is duplicated what do I do now??

First file a ticket, be sure to include as much information as possible. The uuid of the horse or K9 is the best piece is information you could provide, so whenever possible please be sure to put it inside the ticket. Also, if you recently bought the horse or K9 please provide the full transaction record with date, time, region etc., for your purchase? This can be found on your dashboard on the Secondlife.com website under transaction history.

When the CSR looks up the horse/K9 on the server if you do not show as owner of the horse or K9 we can’t return it to you! This is for all of our customer’s protection we don’t want anyone to just give us a uuid and say the horse or K9 is theirs when it’s really not!

Once you have filed a ticket, you will be asked to send in all copies of the duplicated horse/K9. When sending folders to the csr, make sure your name and ticket id is on the folder! Don’t send replies to tickets in IM or notecards, reply to your ticket in your ticket!
If you do the things I have talked about here your ticket will be answered quickly and it will be a smooth process for you and Amaretto CSR!!

Until Next Time….

I have listened in group chat and have seen some tickets lately that have been about fervor not rising. Your horses/K-9’s fervor will only rise if your horse/k-9 is awake and above 75% happiness. Now there are many ways to increase the happiness of your breedable.

Lets start with Horses: Riding is one of the ways you can increase the happiness just ride your horse some if he or she seems to be unhappy and not gaining happiness ( they have to be age 7 though before you can ride them).

Another way you can raise the happiness is with salt licks, rezzing out a salt lick with your food will make your horses happier. This stat booster gives a 1% increase in happiness over time. One Salt Lick last 2 horses 2 weeks.

Also you have two other consumables at your disposal to help raise the happiness level some.

The first consumable, sugar cubes, when used give your horse a 15% increase to the happiness though you can only give this consumable to them once in a 24 hour period.

The second consumable that effects happiness also effects all the other stats of the horse and that’s the Amaretto Cocktail! This wonderful little concoction is just what your horse wants to feel happy and ready to start producing bundles by raising energy,happiness, and fervor by 5% and decreasing hunger and thirst by 5% ensuring that your horse can stay up late with his favorite mare! Note that again this consumable can only be given once every 24 hours.

Lets talk K-9’s. You can increase the happiness of you K-9 by using your hud and playing with your K-9. Always remember that your K-9 will not start to gain fervor until they are 7.

Another way you can raise the happiness is with a Chew Toy, rezzing out a chew toy with your food will make your K-9’s happier. This stat booster gives a 1% increase in happiness over time. One Amaretto Brand Chew Toy last 2 K-9’s 2 weeks.

Also you have two other consumables at your disposal to help raise the happiness level of your K-9 some.

The first consumable, Rawhide Lollipop, when used gives your K-9 a 15% increase to the happiness though you can only give this consumable to them once in a 24 hour period.

The second consumable that effects happiness also effects all the other stats of the K-9 and that’s the Mega Woof Vitamins! This wonderful little concoction is just what your K-9 wants to feel happy and ready to start producing kennels by raising energy, happiness, and fervor by 5% and decreasing hunger and thirst by 5% ensuring that your K-9 can stay up late with his favorite gal! Note that again this consumable can only be given once every 24 hours.

Happiness does naturally go down while the horse/K-9 is sleeping but will come back up while its awake. Sometimes for whatever reason you may have a stubborn horse/K-9 that doesn’t want to get happy or its fervor go up once its happy ( fervor can only rise once its age 7 ) if this happens just submit a ticket and send that horse/K-9 on in so we can give it a checkup ( re-rezzing sometimes also fixes this ).

I hope this has helped you with why your horses/K-9’s don’t seem to be increasing in fervor at times.