Category : Miscellaneous

Jaysin & I hope that everyone has enjoyed hearing from each of the CSR’s this week. It has been interesting for us to see what each of them chose to write about. I found the topics to be very informative and hope that everyone in the community did as well. I would like to say a public thank you now to our littlest CSR, Avalon Crystal, as this blog was her idea. Thank you Avalon, you might be small but you sure have some giant sized, great ideas!

I know everyone is extremely anxious for the pairing issue that came up during the 2.0 update to be fixed and I also know that you are all tired of hearing the team say the word soon. So! I am going to be the first to tell you all right here on the blog, that this issue will be fixed this week!

That’s right the fix is almost done, and will include fixes to a few more things that I won’t go into any more detail on yet. Lets just say I think that most people will be pleasantly surprised.

We will not be sending daily notices each day next week, but I want you all to know that the CSR’s are going to continue to blog here each day of the week so be sure to bookmark the page and check back each day, with this team you never know what the topic of the day might be! I hope you all have a great week and thank you all for taking the time to read this.

Josaphine Cooperstone

Amaretto Owner/Creator

Musing’s from Mal

Friday’s group started out with a bang. In the morning one of our staff members  accidently posted a market space ad in the group which lead to some heavy accusing in the group as the market advertised was the market also owned by the Amaretto Owners. Karrie apologized and the accusations did not stop, which lead to the sending of this notice, which I am posting again here in case you did not receive it  As you know, no ads of selling , or ads of markets are allowed in this group. A lot of people have been making this mistake and unless they do it regularly we forgive. Well one of our staff, that also works for a market place has made a mistake and sent a notice out advertising the market she works for. She apologized several times in open chat, and now I am sending this apology to everyone as mistakes can happen. Thank you for understanding.Last night again accusations on company ethics started, with people accusing the owner, Josaphine Cooperstone of selling her horses in the past. CSR’s tried to let everyone know that this was not true and that Josaphine had not and does not sell any horses. Josaphine herself came into the group, to defend against the false accusations which finally led to this statement being posted by one of the group

 

•Will staff be able to breed and sell your breedables in the market? All staff other than the owners, scripter, and builder will be able to sell the horses since they will not have access to any of the“inside” information or to the main database.And yes CSR’s sell horses as we love to breed them and raise them just like everyone else.I hope this will help clear up some of the questions others that were not in the group yesterday may have as we all know gossip travels fast and changes its story quicklyTake Care All and see you next Saturday

P.S I also learned something new yesterday. It was brought to my attention by a group member that 2.0 bundles when they are birthed defaut to both food types. I spoke with our scripter Lex and he said it will be fixed.
So for the time being, set food preference after birthing them through the menu.

Myths vs Facts

Hello everyone!  It’s finally Friday, and finally my turn to burn up the blog. *YaY*  As promised earlier this week I’m going to use my blog time to share some of the things that the Amaretto Scripter, Lexxure Lock, had to say in the group this week.  The entire team was very happy that Lex took time to come join us all in the group and answer some questions from the community and also to jump around to different people’s horses and chat with them about concerns they may be having.  The big topics when Lex was in the group was food and salt licks. We have heard those of you with concerns over the food consumption and the happiness levels loud and clear and this is why we asked Lex to join us in the group.  I will list some of the things he had to say for you now:

  1. Horses don’t eat more in 2.0 than they did in any other version
  2. A horse at 50% hunger will eat at triple the rate. That’s a food setting NOT a horse setting
  3. The script was changed to allow a 100% hunger horse to eat out of sickness.  That part of the code is independent from the current eating patterns, and is set to a separate timer entirely
  4. There is a known bug regarding the happiness.  A male horse at 100% fervor will not use a salt lick.  The issue is fixed on my test horses and will be out on the next update, whenever that is
  5. Happiness is tied to energy and salt licks, If it’s under 30 energy it will drop regardless of the use of a salt lick.  It will probably still be above 50/70 before it goes to sleep, and it will gain some likely when it awakens
  6. You don’t lose fervor in a horse. Happiness can drop though over time based on energy.
  7. The happiness WILL drop though if the horse is overly hungry, above 50% hunger and every point gained after. Every point above 50% hunger, the happiness will drop by one  if you use the “Awaken” option, happiness drops by 5, and it’s detrimental since you won’t get the bonus from 100 to 70 energy
  8. The food is unchanged, the only change to hunger is that you can now have a horse eat its way out of starvation.  The food has a triple consumption rate when the horse is above 50% and a double rate above 20%, but this has been the case since day 1
  9. A horse does not change its range setting on rerez, it will stay at what it is.

Rest assured Lex is constantly running tests and looking for ways to make the horses better. We hope the information he provided this week helps alot of people and remember if you have questions or concerns please submit a ticket on the support system. I hope everyone has a great weekend and that your horses give you good bundles.  **Happy Trails** Dakota

Hey everyone, I know this one is coming a little late but its been a busy day at the Amaretto offices.
We are still working hard on checking into and testing the fixes for the pairing issue.

I thought I would take this opportunity to talk to you guys and gals about filing tickets! All tickets are filed
@ http://support.amarettobreedables.com/

There are a few things that you should always include in your ticket.
Make sure your full sl name is included, and any information that you have on the horse such as UUID, name, or if your filling a ticket about a bundle be sure to include mothers name or UUID.

Now for the follow through, all tickets are addressed on the ticket system so if you don’t log in to see the Amaretto staff reply you wont get one. We will not contact you in world and will not be able to solve issues via note card, the ticket system keeps things recorded and organized making us more efficient and able to answer tickets faster.

A couple of do’s and don’ts:
Don’t file a ticket on a horse you don’t own, we may ask for the horse in world and you wont be able to send it!

Do include all transaction history if you bought a product and didn’t not receive in world or for a horse you bought and never went into inventory.

Don’t file several tickets for the same issue you can include multiple issues on one ticket, the more we have the longer it takes to get to them all.

Do send all horses in world in a folder with your name and ticket number, as many horses that are passed to us with no name they can easily get lost in our inventory.

Don’t im a csr in world and ask why isn’t my ticket done! We answer them in order as received and we will get to yours ASAP.

DO answer your ticket with in 3 days or it will be closed! It is our way of insuring all tickets are answered within 72 hours.

Doing all of these things will ensure your ticket is answered and not left asking for more info because we can usually close a ticket if all info is included!

I want you to know Amaretto is grateful for each and ever breeder we have, without you guys we wouldn’t be here! Now I pass the torch to Dakota for her Friday post! Happy breeding!!