Amaretto Breedables Customer Connection

Many of  you have been affected by the server issues from yesterday and the entire staff is here working extremely hard to do everything we can to get your issues handled.  Some of you know me personally and can testify to the fact that I don’t understand a lot of the technical mumbo jumbo that the scripter and the guys at the office talk about so I am going to try to tell you in my own words what happened yesterday.

When our server company did the backup yesterday something went wrong with a table and a lot of bundles that were dropped did not register on the server.  That means that some of you who saw the stats on your bundles and knew what you had still don’t have a viable bundle that registered to the mother horse.  You will be seeing a response in  your tickets that looks like this: According to our data base the mother horse did not have a viable bundle. Please send both the mother and the father of the bad bundle to (whatever CSR has your ticket) in a folder with your full SL name and Amaretto Ticket number. I will set both horses at 100% fervor and will send you a true random bundle. These are being handled as if you received a Bad_bundle because we have no way of replacing a bundle that did not register on the server. The true random bundles that are being sent do have the ability to have the same new traits as any of the starters that you would buy at the Amaretto Store locations.

**PLEASE INCLUDE UUID NUMBER’S FOR THE PARENTS ON YOUR TICKET**  Having the UUID’s of atleast the mother of the bundle will speed up the processing of your ticket.  You can locate the uuid by right clicking on the horse and copy and pasting the entire number from the description line into your ticket.

The entire team is saddened by this last issue and want you all to know the server has been migrated to a larger more stable server and now that the backup phase and migration are complete we are hopeful that these are all issues that have been solved and will not happen in the future.  We appreciate all your patience and support and again we extend our most sincere apologies.

Written by Dakota on behalf of the entire Amaretto Family