Archive for October, 2012

Hello everyone today I would like to go over the Ticket system departments! First lets get a list of all the departments shall we:

Main ( Parent Departments)

  • Items Not Received / Non Delivery
  • Suggestions / Questions
  • Beta Testing Bug Reports
  • Horse
  • Website
  • K-9
  • Barnyard Birds
  • Amaretto Ranch University

As you see there are several Main department Categories some of these departments have sub-departments here is the list of the sub departments:

Horse:

  • General Horse Issue
  • Horse-Breeding Issue
  • Horse-Broken Horse
  • Horse-Food Issue
  • Horse-Missing Horse
  • Horse-Movement Issue
  • Bundle-Broken Bundle
  • Bundle-Missing Bundle
  • myslhorses Support

Website:

  • Website Issue / Bugs
  • Website-Login Issues

K-9

  • General K-9 Issue
  • Breeding Issue
  • Broken K-9
  • Food Issue
  • Missing K-9
  • Movement Issue
  • Broken Kennel
  • Missing Kennel
  • myslk9s support

Barnyard Birds:

  • General Bird Issue
  • Bird – Breeding Issue
  • Bird – Broken Bird
  • Bird – Food Issue
  • Bird – Missing Bird
  • Bird – Broken Nest
  • Bird – Missing Nest
Now as you can see there are multiple sub-departments to choose from which one do you choose ? Well wonder no more I am going to give you an example of each departments type of issue!
First lets start with the main departments.
  •  Items Not Received / Non Delivery:

This is the department that you would chose if for example you have not received an item you have purchased from an inworld vendor of amarettos or from the marketplace.

  • Suggestions / Questions

This is the department for all suggestions / general questions directed at amaretto.

  • Beta Testing Bug Reports

This department is for bug reports from our beta testers so they can submit any bugs they find.

  • Horse
  • K-9
  • Barnyard Birds

These 3 Parent Departments have various subsections which will be covered below

  • Website

This department has 2 sub-departments:

  • Website Issue / Bugs
This sub-department is where you can report any bugs or errors found on any Amaretto website
  • Website-Login Issues

This sub-department is where you can request help registering to any of the websites owned by Amaretto just be sure to state which site in the ticket!

  • Amaretto Ranch University

This department is for any support/questions pertaining to the Amaretto Ranch University

 

Now the sub-departments of the Horse/K-9/Barnyard Birds Parent Departments:

 

Horse:

  • General Horse Issue
This department is for any issue not covered in the other departments
  • Horse-Breeding Issue
This department is for if your horses won’t breed when everything else is ok.
  • Horse-Broken Horse
This department is for if your horse just broke.
  • Horse-Food Issue
This department is for any Food related issues for the horses
  • Horse-Missing Horse
This department is for when one of your horses has gone missing
  • Horse-Movement Issue
This department is for when your horses won’t move when movement is on or are moving in odd ways
  • Bundle-Broken Bundle
This department is for when your bundle is broken and won’t function
  • Bundle-Missing Bundle
This department is the same as the Missing horse department but for bundles
  • myslhorses Support

Any issues relating to myslhorses go in this department

 

K-9

  • General K-9 Issue
This department is for any K-9 Issue not covered by the other departments
  • Breeding Issue
This department is for when your K-9’s won’t breed when everything else is good
  • Broken K-9
This department is for issues where your K-9 won’t function
  • Food Issue
This department is for issues with food for the K-9’s
  • Missing K-9
This department is to call lassie back home ( just joking ) its for when you have lost a K-9 somehow
  • Movement Issue
This department is for when your K-9’s wont move or are moving in odd ways
  • Broken Kennel
This department is for when your kennel has an issue and won’t function
  • Missing Kennel
This department is for requesting kennels to be repaired that have gone missing
  • myslk9s support
All myslk9s issues are to be directed to this department

Barnyard Birds:

  • General Bird Issue
This department is for any issue not covered in the other departments
  • Bird – Breeding Issue
This department is for if your Barnyard Birds won’t breed when everything else is ok.
  • Bird – Broken Bird
This department is for if your Barnyard Bird just broke.
  • Bird – Food Issue
This department is for any Food related issues for the barnyard Birds
  • Bird – Missing Bird
This department is for when one of your Barnyard Birds has gone missing
  • Bird – Broken Nest
This department is for when your nest is broken and won’t function
  • Bird – Missing Nest

This department is to request Missing Barnyard Bird Nests to be replaced

 

I hope this helps everyone better understand the many departments of the ticket system and if you should have to file a ticket to help figure out which one best serves your issue! Until next time this is Tmzasz signing off

 

 

Hello everyone. This week we have seen alot of tickets on people needing horses replaced. Well we all know SL can eat them or make them Poof, but heres something that we have noticed alot of people doing. NEVER highlight and take a group of horses, K-9s, bundles, or kennels into your inventory. Most of the time when you do this, you will lose all the items as they will not rez back out

 

Also if you find a breedable in your inventory and you know that you already have it out, you can right click on the item in inventory, look in the description field and compare the numbers from that with your breedables number. If you set it out and you already have it out, both copies will duplicate.

 

When SL does a sim Rollback, it takes the sim back to a previous state. If you have purchased a horse from someone, and the sim where you purchased the breedable from has a rollback, it can create a duplicate issue., maybe even someone else has come along and also purchased the same breedable. This is why we ask for transaction history. If this happens you can contact the seller for refund. Please don’t just assume they are selling duplicates on purpose. Talk to the seller. Things can be worked through.

 

 

I have noticed a lot of problems have been happening with breedables disappearing at auctions, some by SL roll backs, some by lag when trying to rez them, and others when taking them after purchase. When you go to an auction you have to fill out a notecard about your breedable. It only takes a little extra time to record the UUID number on the notecard.

 

Go to edit on the breedable, in the description line that is the uuid number. That number is very important and can help a lot if you need to file a ticket for a missing breedable, highlight the number and copy , paste to notecard. Doing this is like taking each one of your breedables’ fingerprints!! It can be a big time help if anything ever does happen to your breedable.

 

 

Having your breedable named can be very helpful especially when SL eats you Horse, K-9, or Barnyard Bird. We need information to remake your breedable. What we need is the Name of breedable and/or UUID number. If you leave you horse, K-9, or Barnyard Bird as Amaretto Breedable Horse, Amaretto Breedable K-9,or Amaretto Breedable Barnyard Bird, it can make it harder to find and sometimes impossible. The same goes for kennels, bundles and nests

.

We can only replace, remake your item if we have the information, so please take the time to name all your breedables.

 

Names can be as simple as using a number. It will also help you keep track and know when you are missing a horse, K-9 or Barnyard. example (White Walker Female, White Walker Female 2, White Walker Female 3)or for bundles, kennels, and nests, BW/Gar/LL/DblGloom, BWGar/LL DBLGloom 2

 

When you get a bundle, kennel, or nest and you decide not to birth it, name it before you take it into your inventory. Lets say a few weeks down the road you decide to birth that bundle, and the horse stays white and doesn’t birth. or you go to rez it out and it dissapears.You probably dont remember who the parents of the bundle were, but if you have named the bundle and paid attention to the bundle name before you clicked birth, you now have some information to give us that can help in finding out about that bundle. Again try and make the names different, even by using a number. You can start naming your bundles/kennels/nests by starting with a number and then naming the bundles in the next number order (1 BW/Gar/LL/BblGloom, 2 BW/Gar/LL/DblGloom, Etc)

Happy Friday everyone!! I hope you have all had a wonderful week and received lots of wonderful bundles, kennels and nests!

I wanted to use my blog this week to remind you what a wonderful resource the Amaretto Wiki can be for everyone. The amount of information that is located on the wiki is amazing and I for one could not live without it!

You can go to the Help section of the main Amaretto Website and from there you can go to each one of the Amaretto wiki’s http://amarettobreedables.com/pages/manuals.
Keep this link handy and be sure to spend some time looking around. You will find information on everything Amaretto here along with pictures and descriptions!
Another amazing resource provided to you by Amaretto Ranch Breedables is the amazing Amaretto Ranch University! We have many important classes there not the least of which is a wonderful class about each of the Amaretto wiki’s! You can find the class schedule for all class at this link:

http://amarettobreedables.com/pages/ARUCalendar

You can also get registered on the ARU website via this link:

http://amarettoranchuniversity.com/

So be sure to take the classes offered and bookmark those wiki’s and you’ll keep yourself well informed.
Hope everyone has a great weekend and until next Friday, Happy Breeding all!!

Hello Everyone! In previous Customer Connections we have mentioned a special graduation being planned for all our Amaretto Ranch University students who have finished all of our classes, well… that day is getting closer! In preparation for this big event we are now accepting application For ARU Graduation! To submit an application for graduation please complete the following steps:

1. Be sure you have registered for the ARU Website

(see this blog for information on how to register http://amarettobreedables.com/connection/?p=3977 )

2. Be sure you have attended all ARU classes and turned in notecards for attendance

3. Create a Notecard

4. Name the Notecard –Application For Graduation (Your Full SL name)

5. Visit the ARU sim and drop your application for graduation in the mail box in the courtyard
Once she receives your notecard, your class attendance will be verified through our website. (make sure you register!) If you have all your classes and your application is accepted you will be contacted in world.
The graduation is going to be an event you will not want to miss out on! We have special gifts for our graduates! No, I can’t tell you what it is! Please be sure you have attended all ARU classes. All Horse, K9, Bird, and Combo classes must have been completed and a notecard turned in for each class to verify attendance. Also, be sure you have registered on the ARU website so your class attendance can be logged. Lastly, get that Application for Graduation in!!

 

Happy Learning and breeding!

 

Until next time…..

Happy Hump Day Everyone !! Hope everyone is having a great day !
Just a reminder to let you know about Amaretto’s Fishing Event on Thursday October 18 at 10am sl time. The Event will be at the Amaretto Fishing Pier at Boomtown. There will be prizes given to 1st place thru 5th place, so get them fishing poles ready an let’s go fishing .

Happy Tuesday everyone!!! Many of you have been taking classes at Amaretto and we would like to remind you all about the Amaretto Ranch University website where you can see what classes you have taken and what classes are available! We have placed terminals out at all the classrooms and at the landing point at Amaretto University and it’s very quick to sign up for the website.

http://amarettoranchuniversity.com/index.html

To sign up go to any of the terminals at the University and touch the terminal; a blue drop down box comes down and asks for you to type in my email address. Once you type that in and hit send it asks you to wait in local chat then it sends another message with your user name and a temporary password.  You will then go to the website and put that information in and BOO-Yah! That easy! Now you can keep up with all your class studies! We are in the process of inputting all the classes that you have already taken at ARU and you will have that information at your fingertips each time you want to attend classes.  We also have started planning what we think will be one pretty amazing Graduation party for those that finish the classes. Of course no Graduation party would be complete without presents, so if you haven’t taken all the classes yet you better get moving!

 

Now I would also like to mention that there is a Class Suggestion box right beside the Terminal at the landing point.  We have added more new and exciting classes at the University but can always use suggestions for more! Let us know what classes you would like to see offered at ARU by dropping a notecard with your suggestions on into that suggestion box.  Don’t be surprised if one of us contacts you and asks for your input on the class you suggestion though!

 

With your help and your desire to breed amazing Amaretto breedables we can make Amaretto Ranch University the place to be!

Horsey Snack Attack!

Its another Manic Monday! Hai, everyone! hope everyone has enjoyed their day today. I was sitting around wondering what I should write about today when I got the suggestion to explain a little something about the horsey snacks!

When should you give you horse a horsey snack? Well I would recommend if you have a horse that is almost sick…… maybe I dunno you maybe left your horse in your inventory and forgot about. (not that I have ever done this LOL)

If you give a horse a snack it will decrease its nourishment by 10%. You can not give a sick horse 10 horsey snacks to make them better. So if the horse is already sick you can not give it horsey snacks!

However, if you had a horse that nourishment was at 98% you could give it multiple horsey snacks to bring nourishment back down to 0% this would prevent it from being sick. You can pick up horse snacks at any Amaretto Ranch Horse location or even in the Horse Haven Vendor!

Remember that you can not give a sick horse horsey snacks!

It may not be a bad idea to swing on down to Amaretto Ranch University and take the Horse Consumable class to keep you up to date on the most effective way to use all the consumables for the horses!

Remember guys to check those event calendars and I will see you at the next Amaretto Event!
This is Ava signing off! Happy breeding everyone!

 

Tips for when there are SL Issues!

Hello everyone today i would like remind everybody about a few things that should not be done while LL does Maintenance or when Second Life has a major issue.

Occasionally during LL Maintenance sessions their servers cause things to happen to the Horses/K-9’s/Barnyard Birds that shouldn’t. Anything that does happen can be fixed but in order to minimize the chances of something happening here are some helpful tips to pass along:

  • Do not pick up or attempt to rez out horses/K-9’s/Barnyard Birds/bundles/kennels/Nests or any other products such as food or consumables as sometimes the asset server gets a hiccup and decides to eat them. If you must pickup or rez a  Horse/K-9/Barnyard Bird/Bundle/Kennel/Nest please copy down its FULL API from the description field before doing anything, to make recovering the Horse/K-9/Barnyard Bird/Bundle/Kennel/Nest as quick as possible.
  • Do not attempt to send a Horse/K-9/Barnyard Bird/Bundle/Kennel/Nest to Horse Haven/Puppy Paradise/Bird Sanctuary as the maintenance can prevent that communication from going through.
  • Do not attempt to birth Bundles/Kennels/Nests as the maintenance can cause the Bundle/Kennel/Nest to not birth correctly.
  • Do not move Bundles/Kennels/Nests from under the mother until the hover text says it is ready!

I hope this helps everyone have less lost Horses/K-9s/Barnyard Birds/Bundles/Kennels/Nests 🙂

BOO!

October certainly has been a SPOOKY month, starting with the release of the Fright Night Horses, and yesterday was the SPOOKY Carnival and it was loads of fun. Lots of people even dressed up in costume. I had a frightful good time, and hope everyone that attended did also. If you missed this event, I have posted some pictures below. Don’t forget the Fishing Tournament on the 18th at 10:00 am slt and the Costume Party on October 31st at 5:00 pm slt at Club Amaretto which brings a close to the SPOOKY month of October.

 

Happy Friday everyone!! I hope you have all had a wonderful week and were able to get all the amazing Limited Edition Fall Fantasy Horses , Limited Edition Fright Night Horses and the awesome Special Edition Fall Fantasy K-9s!

I have a very special announcement to make today.  There have been so many wonderful responses to the Limited Editions that are available right now, in true Amaretto fashion we have inserted a twist to breeding the Limited Edition Fall Fantasy Horses!!

If you breed one of your Limited Edition Fall Fantasy Horses with a Memorable Haven Horses you will have the ability to get a brand new white wing called Wing: Blizzard!

If you breed one of your Limited Edition Fall Fantasy Horses with a Haven Horse – Darkness you will have the ability to get a brand new black wing called Wing: Nightfall!

So hurry to any Amaretto store location and grab your Limited Edition Fall Fantasy Horses and then pop over to the Haven sim and get your Haven horses to breed with them!  Good luck! I can’t wait to see these new wings on your pretty horses!

Remember it’s just the Limited Edition Fall Fantasy Horses that give you the ability to discover this beautiful new wing and they go off sale on Saturday October 13 at 11:59pm! So hurry!

Hope everyone has a great weekend and until next Friday, Happy Breeding all!!