Today I want to talk about why it is important to send your breedables in to us in folders with your name and ticket number on the folder when you need to have them repaired.
First check out your own inventory, look in the objects category. I’m sure you have some items there. If you drop an item to someone, this is where the item usually goes.so when we log on and look in that folder we see that obviously someone has sent us something, we are not sure what or why so then we get a surprise that usually ends up in causing us confusion.
. Now think about all the breedables that get sent to me and the other CSR’s everyday. If they are not sent in the folders like we requested, they may end up lost and in the trash., because without a folder labeled with your name and ticket number, we will have no way of know who the items belong to.So the two most important items to put on the folder is your ticket number and your SL name.
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Now creating a folder is easy
1. right click (or command click if your using a mac) in either the My Inventory folder or another folder (like the Objects folder)
2. click New Folder then under the folder you clicked on, a New Folder will be created and ready to rename with your name and ticket number.
3. Right click on the folder and select Rename, now rename the folder with your ticket number and your SL name.
4. Once you are done changing the name it will fall in order with the other folders and be ready to add your inventory to it.
5.. After you have placed the horses / K-9s/ barnyard birds, bundles / kennels / nests and any additional information you can add for the ticket pull our name up in search and drag the folder over to us and we will get it (even if we are off-line!) and we will respond in your ticket if more information is needed or if no info is needed you will have your fixed breedable sent back in the folder that will say Amaretto Breedables from CSR NAME -REPAIRED
You do NOT need to send a note card separately or an instant message to the CSR. If you do instant message a CSR have your ticket ID on hand, we talk to so many people when you randomly message we have no idea who you are.
Below are the ticket guidelines
• ABUSIVE BEHAVIOR OF ANY KIND WILL NOT BE TOLERATED AND YOUR TICKET WILL BE CLOSED WITH POSSIBLE LOSS OF SUPPORT PRIVILEGES.
• PLEASE put both your full SL First name and Last name (if you do not have a last name put resident) in the ticket do NOT use display names
•All communication MUST be in the ticket. CSRs will not respond to in world IMs or Note cards! To ensure your ticket is resolved as quick as possible, Please keep ALL responses/communications in your ticket.
•Tickets may take 48-72 hours to get a response from the support team, please have patience.
•Do not respond to the emails, we do not get those, you must respond inside the ticket itself for us to see the response.
•No response to tickets from the user in 3 days and the ticket will be closed.
•Do not wait to be contacted inworld regarding your ticket. Please log in and check for responses to your tickets.
•Please do not file multiple tickets for the same issue, it only slows things down and the duplicate tickets will be closed.
•Refrain from refreshing your page on the ticket system, it will duplicate your tickets
•You must be the owner of the horse/bundle, K-9/kennel and Barnyard Bird/Nest to file a ticket. Please do not file tickets for others.
•Please include any pertinent information regarding your ticket/issue this will help expedite your ticket through faster.
•BE SURE TO GIVE AS MUCH INFORMATION ABOUT THE BUNDLE/HORSE KENNEL/K-9/BARNYARD BIRD/NEST AS POSSIBLE AS THIS WILL HELP SPEED THINGS UP
Filed Under : Amaretto Announcements,Amaretto Events,Amaretto Ranch University News by Avalon Crystal
Nov.3,2013
