Amaretto Breedables Customer Connection

Many of  you have been affected by the server issues from yesterday and the entire staff is here working extremely hard to do everything we can to get your issues handled.  Some of you know me personally and can testify to the fact that I don’t understand a lot of the technical mumbo jumbo that the scripter and the guys at the office talk about so I am going to try to tell you in my own words what happened yesterday.

When our server company did the backup yesterday something went wrong with a table and a lot of bundles that were dropped did not register on the server.  That means that some of you who saw the stats on your bundles and knew what you had still don’t have a viable bundle that registered to the mother horse.  You will be seeing a response in  your tickets that looks like this: According to our data base the mother horse did not have a viable bundle. Please send both the mother and the father of the bad bundle to (whatever CSR has your ticket) in a folder with your full SL name and Amaretto Ticket number. I will set both horses at 100% fervor and will send you a true random bundle. These are being handled as if you received a Bad_bundle because we have no way of replacing a bundle that did not register on the server. The true random bundles that are being sent do have the ability to have the same new traits as any of the starters that you would buy at the Amaretto Store locations.

**PLEASE INCLUDE UUID NUMBER’S FOR THE PARENTS ON YOUR TICKET**  Having the UUID’s of atleast the mother of the bundle will speed up the processing of your ticket.  You can locate the uuid by right clicking on the horse and copy and pasting the entire number from the description line into your ticket.

The entire team is saddened by this last issue and want you all to know the server has been migrated to a larger more stable server and now that the backup phase and migration are complete we are hopeful that these are all issues that have been solved and will not happen in the future.  We appreciate all your patience and support and again we extend our most sincere apologies.

Written by Dakota on behalf of the entire Amaretto Family

Everyone needs to be aware that there are people out there that just go around and try to get horses for 0L and 10L. A lot of horses have been picked up in markets and auctions for 0L and 10L recently, they take them when you are repricing them or setting them for sale. when you set you horse out make sure it is priced correctly, and at auctions, set the price of the horse to a large number so they can not be taken.

We all forget to check our horses at times, and if someone does take your horse for 10L or less your amaretto team will be able to help you, but if it is over 10L, which is default setting we can not.

Another thing that is happening is people stealing fervor of other peoples males

If you have a horse out in an area that other people can bring their horses around, make sure your horses are set to owner only breeding, because people will bring their horses around to get a mating from other studs.

I would like to explain to the community how much nicer it is for the Team to come to work each day since Jaymee wrote her blog about getting along. I do not think people realize or remember that each of us on the Team are real people with real feelings. When we receive private messages and notecards, when we read forum posts and group chat where people are being really mean and nasty it can be very upsetting. Myself and the rest of the Team understand completely that you in the community have real money invested in this product, what I would like you all to know is this… So do we. We, just like you, love these horses and want nothing more than everyone to have a great breeding experience. In fact if you were to go and look on the Amaretto Website that was the exact reason that Josaphine and Jaysin started Amaretto Breedable. To emphasis this point to everyone in the community  I was thinking it would be nice for the community to get to know the people behind the avatars, to let you know a little about the Real people on the Amaretto Team that work so hard every day to try and make sure you have an enjoyable breedable experience. After reading this you may decide, much like I have, that calling ourselves the Amaretto Team is really not an accurate description. We should henceforth be known as Your Amaretto Family!

Our Owners/Creators, Josaphine & Jaysin Cooperstone

Josie & Jaysin are a real life couple! They are engaged to be married and share a home in California with Josie’s kids, 3 spoiled rotten dogs and 2 snobby cats.  Before Second Life Josie was a nurse in RL and Jaysin worked in Heating & Air Conditioning.

The CSR’s,  Jaymee – Maleficent – Tmzasz – Karrie – Richie – Avalon – Dakota

Jaymee Caproni is Josaphine’s RL sister!  Not only are they sisters in real life, but I can say from countless hours spent with these two ladies they are indeed best friends.  Jaymee lives a few houses down from Josie and Jaysin with 4 of THE most entertaining children I have ever met. Jaymee was also a nurse in RL before SL.

Now the mother’s in the family.  I would like to say that these two women keep the rest of us in line, but I refuse to lie. LOL We have to keep our eye on these two at all times!

Maleficent Farshore lives in Virginia with her RL son Tmzasz Luminos.  She enjoys long walks on the beach, candlelight dinners ….oh wait that was suppose to go in her personal ad.  She is an office manager during the day and CSR extraordinaire by night! Tm as many of you know is the Webmaster for Amaretto, as well as a CSR.  Prior to SL he worked as an electrician before leaving that to pursue being a full time computer geek!

Karrie Woyseck just happens to be MY real life mom!  She lives in South Carolina with my dad where I grew up. Besides me, her favorite and only daughter, she has 2 other headaches, I mean I have 2 brothers.  Before SL Karrie worked in retail.

Richie Carami our big city country boy! Richie moved to New York from Kentucky and New York hasn’t sounded the same since! Before SL Richie was a Stage Hand setting up for many of the top acts in the entertainment industry.

Our little Ava. Avalon Crystal might technically be Richie and Jaymee’s daughter in Second Life but she’s been adopted by everyone on the Team. Ava lives in Georgia and before SL was a Customer Service Manager ….hey I bet that’s why she’s everyone’s favorite CSR!

Then there’s me, Dakota.  I live in Indiana with my husband and kids. Before SL I was an office worker, working as a Secretary and in Accounting.

So there you have it, a little real life information about each of us.  I hope that makes it easier to remember your Amaretto Family are humans, and we are trying our best to make this wonderful world of Amaretto Breedables an enjoyable experience for you all.